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poolguy810
poolguy810, owner - pool and spa service company
Category: Pool and Spa
Satisfied Customers: 1675
Experience:  Servicing pools and all brands of spas for over 28 years.
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I have a jacuzzi j480 and it has 2 filters. We got one lid

Customer Question

I have a jacuzzi j480 and it has 2 filters. We got one lid off but can't get the second bigger one off. We just bought this house and we installed the filter but the manual just says to pull up and it doesn't work
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: Just today we noticed the waterfall flow is not working and we wanted to check the filers So we have a waterfall and filter problem
JA: How long has this been going on? And how severe is the problem?
Customer: One day, when waterfall is just dribbling out
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: No
Submitted: 11 months ago.
Category: Pool and Spa
Expert:  WCohn replied 11 months ago.

Hello, my name is ***** ***** I look forward to helping you!

Customer: replied 11 months ago.
Hi, our waterfall has quit and the filter lid is stuck
Expert:  WCohn replied 11 months ago.

Okay here's a link to the manual. Let me know what part won't release. CLICK HERE

Customer: replied 11 months ago.
It's a jacuzzi j480.
It's the larger filter lid. We have the manual and cannot get it
The small one we turned left5 degrees and the big one says pull up. We cannot get it to budge
Expert:  WCohn replied 11 months ago.

Okay please standby

Expert:  WCohn replied 11 months ago.

The skimmer should simply lift up. Did you turn the power off while before trying to remove?

Customer: replied 11 months ago.
I have tried googling it, I just want to confirm that you should just pull up, or if we should twist.
Also do you know what the waterfall flow could be
Customer: replied 11 months ago.
the power is off
Expert:  WCohn replied 11 months ago.

I'm going to try and edit a photo to explain as best I can. Please hold while I do that

Customer: replied 11 months ago.
Ok
Expert:  WCohn replied 11 months ago.

Does this look like your system? And which one are you trying to remove?

Customer: replied 11 months ago.
we are trying to remove A, but it also has a cap on it
Expert:  WCohn replied 11 months ago.

It comes all the way out like a basket. Look at picture #4

Customer: replied 11 months ago.
It might but ours is stuck
Customer: replied 11 months ago.
Do you know why the waterfall flow decreases?
Expert:  WCohn replied 11 months ago.

Yes, but it doesn't twist it just drops in. I'd be careful not to pull too hard, but it needs to come out to confirm it is clean. Flow restriction will cause low flowing waterfall. Most likely caused be filter or the stuck skimmer. What you are trying to remove is the skimmer.

Expert:  WCohn replied 11 months ago.

Any other concerns?