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poolguy810, owner - pool and spa service company
Category: Pool and Spa
Satisfied Customers: 1675
Experience:  Servicing pools and all brands of spas for over 28 years.
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Just cleaned and refilled our hottub. And now only 1/2 of

Customer Question

Just cleaned and refilled our hottub. And now only 1/2 of the hottub is working -what is wrong?
JA: Who manufactured the hot tub?
Customer: Hydropool
JA: Do you plan on doing the work yourself?
Customer: yes, me and the hubby
JA: Anything else we should know to help you best?
Customer: All was working 100%, then we drained and cleaned it. When we filled it - I did not know we were suppose to put the hose in through the filter to fill it we just through the hose over the side - like the other 2 years of filling it.
Submitted: 9 months ago.
Category: Pool and Spa
Customer: replied 9 months ago.
we have redrained and refilled tub - no changes - only left side of hottub working 100% - right side pump not working.
Expert:  Cole replied 9 months ago.

Hi there, I'm Cole. I see your asking about spas and I think I can help as I have over ten years of experience.

Expert:  Cole replied 9 months ago.

So am I correct in saying this has two pumps in the spa? If so did you manually prime the second pump (the one not working) or have you ever manually primed one before? If not no big deal i will walk you through how to get the second pump primed. thanks for your patience.

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