Pool and Spa

Questions about Pool Repair? Ask an Expert Online.

Ask an Expert,
Get an Answer ASAP!

Pool and Spa

Are you there? so you're a real person? I have an odessey

Customer Question
hello are you there? JA: No...
hello are you there?
JA: No. I'm the Pool Technician's Assistant.
Customer: Hi there, so you're a real person?
JA: I'm an assistant to the Pool Technician. I work with them to help customers like you.
Customer: I have an odessey spa that is not heating. everything seems to be working properly. I took the filter out for now to see if that was causing a problem
JA: Who manufactured the spa?
Customer: its a dreammaker
JA: Do you plan on doing the work yourself?
Customer: If I can get ahold of the parts I will.
JA: OK. Got it. The Pool Technician is ready to discuss your question in more detail after you submit a fully-refundable {price} deposit. Anything else you want him to know?
Customer: I don't have access to the spa now, it's dark out and I don't want to be out there messing around this time of evening. Once I submit payment, is he on call?
Submitted: 1 year ago.Category: Pool and Spa
Show More
Show Less
Ask Your Own Pool and Spa Question
Answered in 11 minutes by:
9/29/2016
Pool and Spa Expert: Billy, Technician replied 1 year ago
Billy
Billy, Technician
Category: Pool and Spa
Satisfied Customers: 22,768
Experience: Licensed in Hydronics and Boilers
Verified

Hello,

My name is ***** ***** I will do my best to assist you. I am looking over your question now and will respond shortly.

Ask Your Own Pool and Spa Question
Customer reply replied 1 year ago
I have an odyssey dreammaker spa that is not heating. It appears to be pumping and I have LED lights lit on the control panel. The pump button is lit and the down temperature button's LED is lit. It's not showing any error messages on it. I filled it up for the first time this season and its running but not heating above 81 degrees Fahrenheit.
Pool and Spa Expert: Billy, Technician replied 1 year ago

Ok so everything works BUT it refuses to heat over 81F

Ask Your Own Pool and Spa Question
Customer reply replied 1 year ago
sir
Pool and Spa Expert: Billy, Technician replied 1 year ago

This will be the temp sensor. It works but is out of calibration.

Are you familiar with replacing temp sensor?

Ask Your Own Pool and Spa Question
Customer reply replied 1 year ago
Not really. Is there a way to test this before I replace it though? I'm not positive that it's just not the ambient temperature of the water that's 81 degrees.
Pool and Spa Expert: Billy, Technician replied 1 year ago

You can tell by adding cold water....measuring heater amps...feeling the heater..

Fill with some cold water.....if it still takes it to 81 it is a sensor..

You can ohm the sensor to check accuracy. Let me get you a chart..

Ask Your Own Pool and Spa Question
Customer reply replied 1 year ago
if the heater is warm, it would be the sensor? that makes sense.
Pool and Spa Expert: Billy, Technician replied 1 year ago

see here

The beauty of ohming a sensor is the value should always correspond to a temp.

Like a sensor at 81 f should always be 27540 ohms.

Fill with cold..take sensor reading and see if heater kicks on..

Ask Your Own Pool and Spa Question
Customer reply replied 1 year ago
I do get the --- code upon startup. I didn't realize that was an error message
So I remove the two wires from the j6 connector and measure ohms across the wires? or the connector?
Pool and Spa Expert: Billy, Technician replied 1 year ago

the triple dash is watch dog error...a sensor or limit has tripped as a safety precaution.

This can be by a sensor that doesnt read temp right and lets unit run too high.

With triple dash you will want to use the diagram and check the limits...and as far as testing..remove the wires from board and test across wires.

Ask Your Own Pool and Spa Question
Customer reply replied 1 year ago
Ok, I should leave power on during this correct? and are there any other things to check while I'm there? How long am I allowed to ask questions for the 30 dollars I have paid? So far you have been very helpful and I appreciate it. I will check the sensor tomorrow. Is there a common part number that I can order or purchase locally at my spa store for this sensor?
Pool and Spa Expert: Billy, Technician replied 1 year ago

you should be able to find at your local supplier as it is a very common part.

Whenever testing for ohms, power is always off.

You see on ohms, the battery in the meter sends its power out one lead and measures what comes back on the other. If 0 it means no battery power came back. If a number it represents the resistance the battery power had to go through to get back...as a sensor warms or cools the resistance changes..it will match the chart I gave you (should)

Ask Your Own Pool and Spa Question
Customer reply replied 1 year ago
whew, you're right haha. I could have messed up some stuff. One last question: If the sensor's resistance is correct to 81 degrees, and I have the temp of the spa set at 100, the most likely culprit is the sensor? The bad sensor is causing the disconnect?
Pool and Spa Expert: Billy, Technician replied 1 year ago

Lets say the temp is 81 but the sensor reads 17490

The sensor "thinks" it is 100 degrees but it is not...if the ohms do not match the temp in chart = change sensor

Ask Your Own Pool and Spa Question
Customer reply replied 1 year ago
thank you. I will check tomorrow and get back to you afterwards
Pool and Spa Expert: Billy, Technician replied 1 year ago

You are very welcome and I wish you the best

Billy

Ask Your Own Pool and Spa Question
Customer reply replied 1 year ago
Hi, I tested my sensor at the j7 test port with the 2 wires sticking out of the circuit board. I got a reading of 23.58 which isn't giving me the reading of 100 degrees, it's more along the lines of 88 degrees, which is still off. Do you think this is the part to replace? Is the temperature sensor the one on the left (behind the control box) or the one on the right? They look identical. I'm assuming one is the flow sensor?
Pool and Spa Expert: Billy, Technician replied 1 year ago

I do not know which control panel you have, but is the sensor arrangement made into one plug?

Like Here

Ask Your Own Pool and Spa Question
Customer reply replied 1 year ago
I have a balboa system. I tested at the j6 test port in the upper left corner, just to the left of the green tag. It has two prongs sticking out there. Take a look at the schematic and see if we are on the same sheet of music. It's an Odyssey Dreammaker spa. I also showed a pic of the heater with the two sensors on it. Is temp sensor on left or right?
Pool and Spa Expert: Billy, Technician replied 1 year ago

The sensors should read the same at the same temp..what does the other read?

Ask Your Own Pool and Spa Question
Customer reply replied 1 year ago
I only tested the one at the test j6 port. Those two sensors look identical, are they the same part number?
Pool and Spa Expert: Billy, Technician replied 1 year ago

correct..one is inflow and one is out flow. But do the same job just 2 different places

Ask Your Own Pool and Spa Question
Customer reply replied 1 year ago
Ok, so the schematic you sent is a bit different than the one I have. I did test at the j6 test port. Not totally sure that is where I need to be testing. But reading the schematic I have, I should be removing the j7 and j8 connectors and testing those two sensors on my heater, the inflow and outflow. One should be reading a correct temperature of 81 (once I get it heated back up again) and the other (the faulty one)should be reading something higher that corresponds with the 100 degrees that I have my control set to? Which one SHOULD be faulty? The inflow or the outflow?
Pool and Spa Expert: Billy, Technician replied 1 year ago

outflow....it would simulate the heater is overheating which causes the watchdog alert

Ask Your Own Pool and Spa Question
Customer reply replied 1 year ago
Hey, I have the readings from my two temperature sensors. They were both pretty close to the same reading (31.18 and 31.46) My reading from the test port was 23.67
Which sensor is bad?
Pool and Spa Expert: Cole, Salesman replied 1 year ago
Cole
Cole, Salesman
Category: Pool and Spa
Satisfied Customers: 20
Experience: tech support, purchasing and sales at my family owned business.
Verified

Hi there, I'm Cole. I see your last tech had to leave conversation but from what I have understood from your conversation I would replace both sensors. A lot of the time these balboa or gecko brand sensors are sold as a pair and that's what we do is replace both. If your narrowed down to the sensors like this just do them its usually not that expensive to purchase the pair.

Ask Your Own Pool and Spa Question
Pool and Spa Expert: Cole, Salesman replied 1 year ago

this one does look like a single sensor so you could replace the outgoing one and test the tub if that does not work switch it to the other and re install the original good one back in its original location. :)

Ask Your Own Pool and Spa Question
Customer reply replied 1 year ago
Do you have a part number for the correct sensors? I went to the Dreammaker website and could not find the sensors for sale, only the entire heating unit (that had sensors).
I was hoping not to "plug and play" sensors because I would need to partially drain tub in order to change them out and then fill it up to test it.
So start with the outflow first?
Pool and Spa Expert: Cole, Salesman replied 1 year ago

Ok so talking to my guys i need a different number. so there is either a white tag on the board itself or even a tag on a chip on the board. if i have those i can find out exactly what sensors. thanks for your patience.

Ask Your Own Pool and Spa Question
Pool and Spa Expert: Cole, Salesman replied 1 year ago

if your unsure what numbers take some closeups of any tags you see on the board its self. thanks

Ask Your Own Pool and Spa Question
Customer reply replied 1 year ago
Why was I referred to someone else?
Pool and Spa Expert: Cole, Salesman replied 1 year ago

ok let me do some checking for you. are you asking why you got referred to me or to somebody new again?

Ask Your Own Pool and Spa Question
Customer reply replied 1 year ago
Cole, it looked like you had referred me to someone else. Did you receive the 3 pictures?
Pool and Spa Expert: Cole, Salesman replied 1 year ago

no i am here to help. i did get the pictures. i sent them over to my guy i will let you know.

Ask Your Own Pool and Spa Question
Ask Cole Your Own Question
Cole
Cole
Cole, Salesman
Category: Pool and Spa
Satisfied Customers: 20
20 Satisfied Customers
Experience: tech support, purchasing and sales at my family owned business.

Cole is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

poolguy810

poolguy810

owner - pool and spa service company

1,675 satisfied customers

Servicing pools and all brands of spas for over 28 years.

Jerry

Jerry

Technician

309 satisfied customers

owned and operated spa and pool retail store for 12 yrs

PitschPlumbing

PitschPlumbing

master plumber

184 satisfied customers

Factory Authorized service for Rheem, Raypak, Jandy and Laars pool heaters. Gas licensed

spaman101

spaman101

spa/hot tub technician

125 satisfied customers

Spa repair and troubleshooting ..

Charles

Charles

Technician

38 satisfied customers

20 years experience

Poolscaper

Poolscaper

Pool and Spa Installer

26 satisfied customers

I own & operate a full service Pool & Spa Const.~ Service~Retail store

answersmadeeasy

answersmadeeasy

Pool Technician

13 satisfied customers

Experienced in pool and spa equip, heaters, salt systems

< Previous | Next >

Related Pool and Spa Questions
How do I re set my Clear Ray indicator on my control panel
How do I re set my Clear Ray indicator on my control panel Sundance Spa Cameo … read more
TheHotTubGuy
TheHotTubGuy
Owner
220 satisfied customers
I have questions on a locked control panel for a 2001
I have questions on a locked control panel for a 2001 Sundance Cameo hot tub. I changed the fuse after not being able to get it powered and now the control panel is locked and I can't get the temp cha… read more
David Bowden
David Bowden
Owner
335 satisfied customers
I have an 880 and the control panel seems pretty dead.
Hi, I have an 880 and the control panel seems pretty dead. Interior lights are working, but nothing else. I was following the thread and measuring voltage at the block. I do have 120 from each line, b… read more
Billy
Billy
Technician
22,768 satisfied customers
How and where would I locate a replacement control panel for
how and where would I locate a replacement control panel for a beachcomber hot tub? … read more
David Bowden
David Bowden
Owner
335 satisfied customers
I have a message on my control panel in my Sundance Optima
I have a message on my control panel in my Sundance Optima that says ‘Open Flow Switch - the flow switch is malfunctioning open. Heater is disabled. The circulation pump's filter is excessively dirty … read more
David Bowden
David Bowden
Owner
335 satisfied customers
I have E90 on my control panel. My water and filters are
Hi! I have E90 on my control panel. My water and filters are clean. I did blow water from the intake hole and back out through the other hole. This is without the control unit attached. A lot of very … read more
David Bowden
David Bowden
Owner
335 satisfied customers
I have a spa that the control panel display seems to be
I have a spa that the control panel display seems to be acting strange, and the temperature setpoint changes all by itself. I can just stand there and watch it count down until it hits the minimum set… read more
David Bowden
David Bowden
Owner
335 satisfied customers
My control panel 702) display blacked out and I have the tem
My control panel 702) display blacked out and I have the tem set at 102 but it goies to 105 on Its own?? … read more
Fix my Pool and Spa
Fix my Pool and Spa
Owner
Certified Service Technician
862 satisfied customers
Tub has power but no readings on top side control panel tub
tub has power but no readings on top side control panel tub does not go through start up modes… read more
James I
James I
Pool Plant Operator
21 satisfied customers
My topside control panel has a VERY dim display. I've been
My topside control panel has a VERY dim display. I've been told there may be lights I can replace myself. How do I find where they may be & what size/type? … read more
Don T.
Don T.
President
Associate Degree
179 satisfied customers
I have a hot tub too series I can't get control panel to
I have a Coleman hot tub too series I can't get control panel to unlock … read more
Poolservice123
Poolservice123
Owner
196 satisfied customers
I have a leisure bay spa with a 501s control panel. I have
I have a leisure bay spa with a 501s control panel. I have power going to heater 2 but not heater 1 giving me only 120 as opposed to 240 volts. … read more
Cole
Cole
Salesman
20 satisfied customers
Compool 3800 control panel shows 12:00am and when I try to
Compool 3800 control panel shows 12:00am and when I try to set time it just goes back to 12:00am. I have reset both control panel and Power center?… read more
travis webb
travis webb
tech.
2,160 satisfied customers
I have an XS series Gold Series. The control panel reads Dr
I have an XS series Gold Series. The control panel reads Dr Y. What does that mean? … read more
Billy
Billy
Technician
22,768 satisfied customers
L100 series hot tub with L50 control panel, Universal
L100 series hot tub with L50 control panel, Universal control unit. Keeps cutting out. Error message Pb or LS=S. Cut out keeps operating presumably the GFCI. Tried resetting a number of times. Was wor… read more
Cole
Cole
Salesman
20 satisfied customers
I have a jacuzzi j480 2006 I think it's a control panel
I have a jacuzzi j480 2006 I think it's a control panel problem … read more
Cole
Cole
Salesman
20 satisfied customers
2005 caldera cumberlin spa- will not operate. control panel
2005 caldera cumberlin spa- will not operate. control panel is good, heater has been replaced (because it would stop and start heating randomly) but that wasn't it. lites on control panel would flash-… read more
garrygoeson
garrygoeson
Owner/Operator
Associate Degree
234 satisfied customers
Hayward Aqua rite Goldline Salt Generator control panel
Hayward Aqua rite Goldline Salt Generator control panel question/problem. Used with t-15 turbo cell. Salt reading on panel indicates 4.4 versus typical salt range in ppm of say 3400. Other parameters … read more
Billy
Billy
Technician
22,768 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x