How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Billy Your Own Question
Billy, Technician
Category: Pool and Spa
Satisfied Customers: 22677
Experience:  Licensed in Hydronics and Boilers
Type Your Pool and Spa Question Here...
Billy is online now
A new question is answered every 9 seconds

My intelichlor system is telling me it needs salt and the

Customer Question

My intelichlor system is telling me it needs salt and the light is a solid red but I checked the salt level is high. Also I can't get a chlorine reading as if it's not producing chlorine.
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: Probably more than 3 weeks. I had the water tested and they said the salt level was 5000 where it should be 3400.
JA: What's the make and model of your machine? And can you guesstimate how old it is?
Customer: I'm guessing 5 yrs maybe and the model is IC40
JA: Do you plan on doing the work yourself?
Customer: Well I don't know what it involves but 1st I want to know what the solution would be.
JA: Anything else we should know to help you best?
Customer: Probably that my pool cleaner has never cleaned the system
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Pool Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Pool and Spa
Expert:  Billy replied 1 year ago.

I am very sorry your question has not been picked up yet.

I just logged on and found you had not been assisted.

Please let me know if you still need help and I will do my best. Please do not "Rate" as we have not worked toward an answer yet.

If you would like to proceed let me know by replying