Pool and Spa

Questions about pool repair? Ask an Expert online.

Ask an Expert,
Get an Answer ASAP!

My control unplugged light is on and 4 dashes are on the…

Customer Question
My control unplugged light...

My control unplugged light is on and 4 dashes are on the control panel.. I have checked the circulation pump and it's running. I have undone hoses on both sides to allow trapped air to escape.. there is no filter in the spa.. and when I shut down the breakers aND turn then back on it just does the same thing the 4 dashes. With the control unplugged light now.. I was reading a post that you were working on not sure if you ever figured out what it was. Thanks

Contractor's Assistant: Thanks. Can you give me any more details about your issue?

The spa was shut down for like 3 years and I decided to get it back going, everything was working at the time I shut it down but now the 4 dash keep showing on the control board.. it did run for like 5 min after I reset it once but since then I have been unable to get the 4 dashes to stop blinking

Submitted: 2 years ago.Category: Pool and Spa
Show More
Show Less
Ask Your Own Pool and Spa Question
Answered in 22 hours by:
2/29/2016
Pool and Spa Expert: Fix my Pool and Spa, Owner / Technition replied 2 years ago
Fix my Pool and Spa
Fix my Pool and Spa, Owner / Technition
Category: Pool and Spa
Satisfied Customers: 1,125
Experience: Over 24 years in pool and spa service and construction
Verified

This can be a hard one to diagnose as it could be one of several issues, in most cases the 4 dashes means watchdog. This is most likely because the two sensors (high limit, Thermostat) are out of sync. I would remove and replace both sensors and try to restart spa, if this does not work then we might have to think about the circuit board. The high limit sensor is usually located on the heater housing and the thermostat is usually near the filter box. Open the control box to expose the circuit board be sure power is OFF and find on the top of the circuit board where the sensors plug in and trace the wires back to the sensors and replace.

Ask Your Own Pool and Spa Question
Customer reply replied 2 years ago
Sorry to take so long to get back to you.. I would have assumed you would have had me do a little trouble shooting to figure out what the problem was.. it ended up being the ribbon cable between the control board and the main board..
Was this answer helpful?
Ask Fix my Pool and Spa Your Own Question
Fix my Pool and Spa
Fix my Pool and Spa
Fix my Pool and Spa, Owner / Technition
Category: Pool and Spa
Satisfied Customers: 1,125
1,125 Satisfied Customers
Experience: Over 24 years in pool and spa service and construction

Fix my Pool and Spa is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

poolguy810

poolguy810

owner - pool and spa service company

1,675 satisfied customers

Servicing pools and all brands of spas for over 28 years.

Jerry

Jerry

Technician

309 satisfied customers

owned and operated spa and pool retail store for 12 yrs

PitschPlumbing

PitschPlumbing

master plumber

184 satisfied customers

Factory Authorized service for Rheem, Raypak, Jandy and Laars pool heaters. Gas licensed

spaman101

spaman101

spa/hot tub technician

125 satisfied customers

Spa repair and troubleshooting ..

Charles

Charles

Technician

38 satisfied customers

20 years experience

Poolscaper

Poolscaper

Pool and Spa Installer

26 satisfied customers

I own & operate a full service Pool & Spa Const.~ Service~Retail store

answersmadeeasy

answersmadeeasy

Pool Technician

13 satisfied customers

Experienced in pool and spa equip, heaters, salt systems

< Previous | Next >

Related Pool and Spa Questions
How to unlock balboa spa control?
JACustomer: How do I unlock balboa spa control?… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
hi, I have a Sundance Spa 850 and the control panel is blank,
hi, I have a Sundance Spa 850 and the control panel is blank, no lights, no nothing. The radio works so I know the power is getting into the unit. I tested the fuss on the main board and they all chec… read more
TheHotTubGuy
TheHotTubGuy
Owner
220 satisfied customers
My Coleman spa control panel is locked and I cant unlock
My Coleman spa control panel is locked and I can't unlock it… read more
spaman101
spaman101
spa/hot tub technician
125 satisfied customers
I need to replace my control panel for a cal spa. P?N
I need to replace my control panel for a cal spa. P?N 33407-01 … read more
David Bowden
David Bowden
Owner
852 satisfied customers
I have a limelight flair hot tub. Control panel was replaced
I have a limelight flair hot tub. Control panel was replaced twice last fall but still not working. Temp stays at 80 and we cannot increase it. Repairman gave up and said he could not fix. Any ideas? … read more
Machinc
Machinc
Retired
987 satisfied customers
Control Panel reads ---- Have any idea what's wrong? Couple
Control Panel reads ---- Have any idea what's wrong? … read more
David Bowden
David Bowden
Owner
852 satisfied customers
Looking for a pool control panel that allows me to enter and
looking for a pool control panel that allows me to enter and conrol from iphone … read more
Cole
Cole
Sales/Purchasing/Support Manager
High School or GED
26 satisfied customers
My Sundance optima hot tub control panel is not illuminated.
my Sundance optima hot tub control panel is not illuminated. Will the pool stay heated if it is not operational? … read more
Fix my Pool and Spa
Fix my Pool and Spa
Owner / Technition
1,125 satisfied customers
I am getting a message from the control panel on my tub of
I am getting a message from the control panel on my tub of EC . my manual has no indication as to what that means - what d I need to do ? Paul Drewry … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Spa has power--power to control panel--but no buttons work
Spa has power--power to control panel--but no buttons work on the control panel--also the pump is not running … read more
David Bowden
David Bowden
Owner
852 satisfied customers
My spa control panel syas it's hot but the water is cold,
hi my spa control panel syas it's hot but the water is cold … read more
TheHotTubGuy
TheHotTubGuy
Owner
220 satisfied customers
I have questions on a locked control panel for a 2001
I have questions on a locked control panel for a 2001 Sundance Cameo hot tub. I changed the fuse after not being able to get it powered and now the control panel is locked and I can't get the temp cha… read more
David Bowden
David Bowden
Owner
852 satisfied customers
My hot tub trips the electrical fuse when i go to turn it on
My hot tub trips the electrical fuse when i go to turn it on after refilling it with water… read more
TheHotTubGuy
TheHotTubGuy
Owner
220 satisfied customers
I have a Leisure Bay Pro Shield Hot tub model # XXXXX
I have a Leisure Bay Pro Shield Hot tub model # XXXXX and the previous owner had someone play in the control panel, the High current loop 240V GFCI has been replaced with a 120 volt GFCI unit, needles… read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
I have a greatlakes hot tub and the heater went out. I replaced
I have a greatlakes hot tub and the heater went out. I replaced it and am now getting ther error code sl in the digital display. what is wrong now… read more
TheHotTubGuy
TheHotTubGuy
Owner
220 satisfied customers
I have a hot springs sovereign. Since we had a power outage
I have a hot springs sovereign. Since we had a power outage the spa will not heat up. I have replaced both temp sensors and the heater. The heating light LED on the main board is not on. Seems like so… read more
TheHotTubGuy
TheHotTubGuy
Owner
220 satisfied customers
Getting codes PSoL and PSoH. Pump does not come on. Tried getting
Getting codes PSoL and PSoH. Pump does not come on. Tried getting the air locked in system by loosening the unions. No luck. What to do?… read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
Caldera Elation Spa. Four flashing dashes. Have removed and
Caldera Elation Spa. Four flashing dashes. Have removed and replaced 1.) High Temp Sensor. 2.) Heater Relay board. 3.) top[-side control panel. Heater. Main circuit board. When powered from GFCI, Set … read more
Fix my Pool and Spa
Fix my Pool and Spa
Owner / Technition
1,125 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x