How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask poolguy810 Your Own Question
poolguy810, owner - pool and spa service company
Category: Pool and Spa
Satisfied Customers: 1675
Experience:  Servicing pools and all brands of spas for over 28 years.
Type Your Pool and Spa Question Here...
poolguy810 is online now
A new question is answered every 9 seconds

I have a Sundance Marin Model 880 bought new in Dec 06.

Customer Question

I have a Sundance Marin Model 880 bought new in Dec 06.
Recently, I had a broken hose fitting which caused it to lose most of its water. I fixed the broken fitting and refilled the hot tub. It wouldn't heater and replaced it. Same problem. No error messages other than "cool" but no heat.
I have 240V going into the red and black wire terminals (below the ralays) but only one leg (red) has power going out to the heater.
Submitted: 1 year ago.
Category: Pool and Spa
Expert:  poolguy810 replied 1 year ago.

So if you touch both meter leads to both heater terminals at the same time, are you reading 240 volts there, out zero volts. Also, is the heater indicator light orvicon lit up on the topside display like it's trying to heat?

Customer: replied 1 year ago.
Confusing site here. They keep trying to sell me stuff instead of simply letting me talk directly to you. I saw your last response re settings and then it disappeared....
The settings are heat 102, standard mode. The actual water temp is 60. Only message is "cool" no error messagesd/
Customer: replied 1 year ago.
The heater indicator flashes momentarily every now and then.
Expert:  poolguy810 replied 1 year ago.

I hadn't posted anything about settings, was asking what your meter reads when touching the two heater terminals with a heater indicator light lit up.

Customer: replied 1 year ago.
OK start over: black and red (hot 240V) coming in. There are black and red going out to the heater. The black one is dead. The heater light flashes momentarily every now and then (like it is trying).
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.

Related Pool and Spa Questions