Pool and Spa

Questions about pool repair? Ask an Expert online.

Ask an Expert,
Get an Answer ASAP!

I recently purchased a new home that had a hot tub in it. We…

Customer Question
Hi, I recently purchased a...
Hi, I recently purchased a new home that had a hot tub in it. We filled the tub and flipped back on the breaker, the temperature on the read out was 49 degrees. After a night and a day the hot tub had come up to 56 degrees. It then dropped down to 52 degrees the next morning after another 12 or so hours. I read up on some of the common problems and tried to reset the hi limit, the problem is that when i opened the control box there was no button to reset the high limit, only a plug that plugged into the circuit board.
We have a watkins no fault heater, not 100% sure if it is a 6000, i know the unit has a watkins jetmaster 6000.
Some details about what i've tried:
the first day it ran with the filter in, so i tried removing the filter, no change
i tripped the breaker once to see if that would reset it, no change.
I tried heating with the jets turned on, no change. The unit is circulating water as far as i can see.
i unplugged the hi-limit from the circuit board and plugged it back in. Could not find a reset button of any shape or size.
my biggest concern is whether or not it is safe to open that control box when the electrical panel is powering the spa, my guess was it was unsafe so i only opened the panel to check thing when the breakers in the dedicated panel were off.
as far as electrical setup we have a dedicated panel for the tub in the spa room, it has a single 220v double breaker.
is there any way you can reset this that may get it heating? I do not have any meters to read the voltage to the heater itself, i can tell you however that the heater is stone cold, even after circulating for hours.
Submitted: 2 years ago.Category: Pool and Spa
Show More
Show Less
Ask Your Own Pool and Spa Question
Answered in 54 minutes by:
2/2/2016
Pool and Spa Expert: Fix my Pool and Spa, Owner / Technition replied 2 years ago
Fix my Pool and Spa
Fix my Pool and Spa, Owner / Technition
Category: Pool and Spa
Satisfied Customers: 1,128
Experience: Over 24 years in pool and spa service and construction
Verified

Do you know how old the hot tub is? I am thinking that the spa may be in economy mode. Most spas have a Standard mode which is what you want everything would work fine then you have an Economy mode and the spa will only heat when in it's normal filter cycle which only happens twice a day for two hrs so it can appear to not heat. Now without a meter to test voltage I do not know what you will be able to diagnose on your own but you need to test voltage at the control box coming in then there are several safety switches that control power to heater...the Thermostat, High Limit and pressure/flow switch all of these must be working correctly for the heater to get power from the circuit board. You can buy a multi meter rather cheaply at Home Depot or Lowes. You need to be sure that the pump that supplies the water through heater is running good and has good water flow, next check the topside display to see if there are any error codes on the readout like Fl or OHH or Dry. From there set the temp to 100 degrees and see if you get a light for heater to come on or an icon showing that the heater should be powered. Once that is good you need to test voltage across the two posts of the heater itself and you need to have 220 volts across both terminals.

Ask Your Own Pool and Spa Question
Customer reply replied 2 years ago
Is there a universal way to switch from economy mode to standard mode?
-When we first got the house the breaker was off, which i kept off during the filling of the tub.
-When i opened the control box last night i also shut the breaker off for 5 plus minutes, do i need to have the breaker shut off whenever i have the control box open?
-it is a plastic control box held on by 2 Phillips head screws
-the flow seems to me to be good, there are plenty of bubbles coming out that i can see
-there are no error codes, there were 3 blinking red dots initially because i had not filled the tub up enough but once i had it full to the point that the filter compartment was 1/2 full they shut off and have not come back on.I can take some pictures of the unit and all of the controls tonight. We are expecting a blizzard in my area so it may be a few days before i can get the multimeter to check the voltage. Ive read alot of troubleshooting articles and faqs and alot of them say phrases like "when the light comes on for the heater", but i'm not sure where this light would be. I'm assuming that it is in the control box but as ive said i'm leery to have that open when it's powered as i know nothing about electric work, is it ok to have this open? Also from reading it appears i have watkins no fault without the red reset button on top. Ive been looking for a way to potentially reset the high limit but have had no luck other than unplugging it and replugging it in. Following the wires from the panel the thermometer seems to run into the tub itself, the only things i can see are a wire running into the tub and the rest is covered i dont see any controls that i can access for the thermometer.
Pool and Spa Expert: Fix my Pool and Spa, Owner / Technition replied 2 years ago

No the heater light would be an icon on the readout of the display or a small red light just off of the display screen. In most Balboa control boxes to change from Standard to Economy and back you would press the temp button followed by the light button within 3 seconds of each other. Your spa would have to be 20 years old or more to have a reset button on high limit in the newer circuit board type controls there are no reset buttons. If NO error codes are in the display area then it has to be a mode setting or a bad heater but you need to test voltage at heater to note if there is power and no heat. Now when you say there are bubbles I need to to determine if you have water PRESSURE coming out of all jets. How many pumps do you have? If you have a smaller pump then that may be a circulating pump which would be the one that pushes water through the heater housing and that would be the one to look at. If you only have one pump then it is a 2 speed pump low and high speed and low speed would control heating and filtering and high speed would be for therapy.

Ask Your Own Pool and Spa Question
Customer reply replied 2 years ago
I am at work but i have my wife trying the temp+light mode switch, hopefully that was the problem. there have been no error codes since we started it up, only the temperature has been shown on the read out.I also will have to check later tonight to see if there is actual pressure but i'm 90% certain there is. I'm also fairly certain there is only 1 large pump, if im remembering right its a watkins wavemaster or jetmaster 6000. However when the jets are turned off there is no sound of any pump running, it does sometimes kick on but if i turn off the jets the room goes silent.The spa is not 20 years old by my guess, the former owners of the house built on the hot tub room addition in 2003 and i am thinking they bought the tub new in that same year.
Pool and Spa Expert: Fix my Pool and Spa, Owner / Technition replied 2 years ago

OK well let me know what you find with the modes.

Ask Your Own Pool and Spa Question
Customer reply replied 2 years ago
Ok so after a few days of trying different things I have some more info. I'm having my doubts that it is a economy mode issue, but with the pictures and model # ***** you'll be able to tell me how to check to be 100% sure.I tried to push + on the temperature and then immediately pressed the light button, I gave it about 4 hours and we lost 1 degree.Then I tried pushing the + button and the light at the same time, once again giving it 4 or so hours, it held temp but no increase.Then I tried turning off the breaker for 10 minutes, reflipped the breaker and gave it 2-3 hours, no temp change.I'm 99% sure its cycling correctly, when i hit the jets button they turn on, when i hit it again they turn on a higher intensity, when i hit it a third time all shuts off, dead silence in the room. Then if i give it like 5 minutes the pump kicks back on by itself and circulates, kicking out lots of water like the jets are on. But even if left all night the temp will not rise.Here are a bunch of pictures of the inside of the tub compartment. I tried to label them.Tonight I should be stopping at menards to get the tool to test the voltage. My biggest question is, being ignorant of electric work, should i do the tests with the breaker flipped on and the control box open? There is a sticker on the control box that says "hazardous Voltage" and says it should be closed during operation. Just wanted to make sure before i electrocute myself!
Breaker Box.jpgBreaker...jpgOutside of Control Box a...jpgOutside...jpgSide Sticker of Control...jpgSide St...jpgTub Model #.jpgTub Mod...jpgHose leading into Heater.jpgHose le...jpgHose leaving heater and...jpgHose le...jpgJetmaster Pump.jpgJetmast...jpgLight and Thermometer.jpgLight a...jpg
Pool and Spa Expert: Fix my Pool and Spa, Owner / Technition replied 2 years ago

OK so now I see you have a Spa Builders control pack and that helps a little. Here is a link to the Spa Builders service manual now look at page 42 this goes over no heat in spa. This will show you how to test voltage at the heater. NOW KEEP IN MIND that you will need to have the power from breaker ON and the control box open to expose the circuit board and heater posts, so take EXTRA CARE when touching inside this box as you do have live power at this point (220) volts and it can zap you if not careful, with that said you can do this just go slow and pay attention. Here is link.

http://www.angelfire.com/mi2/hottubs/Spa%20Builders%20Service%20Manual.pdf

Ask Your Own Pool and Spa Question
Customer reply replied 2 years ago
I have read through the manual, 2 big things stuck out to me.1. The manual didn't have anything listed for economy mode that i found, it did however have instructions on how to change the "filtering cycle", by holding the light button for 5 seconds and then changing it with the up and down temp arrows. Would this be the same as economy mode? The example they gave was a 2 hour filtering cycle which fits in with economy mode.2. I don't recall the "heating indicator" on the keypad lighting up as all. I will have to confirm when i get home but i do not remember this coming on at all. So it may be something themometer related i'm thinking if that heater is not kicking on at all.I will do some more tinkering tonight and maybe take some more pictures and report back, thanks for the help thusfar.
Pool and Spa Expert: Fix my Pool and Spa, Owner / Technition replied 2 years ago

If the heater indicator light is not on or is not flashing follow the test for using a separate thermometer to test if temp reading is within 2 degrees from readout number. It may be a bad circuit board or temp probe.

Ask Your Own Pool and Spa Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a pool and spa expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Fix my Pool and Spa Your Own Question
Fix my Pool and Spa
Fix my Pool and Spa
Fix my Pool and Spa, Owner / Technition
Category: Pool and Spa
Satisfied Customers: 1,128
1,128 Satisfied Customers
Experience: Over 24 years in pool and spa service and construction

Fix my Pool and Spa is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

poolguy810

poolguy810

owner - pool and spa service company

1,675 satisfied customers

Servicing pools and all brands of spas for over 28 years.

Jerry

Jerry

Technician

309 satisfied customers

owned and operated spa and pool retail store for 12 yrs

PitschPlumbing

PitschPlumbing

master plumber

184 satisfied customers

Factory Authorized service for Rheem, Raypak, Jandy and Laars pool heaters. Gas licensed

spaman101

spaman101

spa/hot tub technician

125 satisfied customers

Spa repair and troubleshooting ..

Charles

Charles

Technician

38 satisfied customers

20 years experience

Poolscaper

Poolscaper

Pool and Spa Installer

26 satisfied customers

I own & operate a full service Pool & Spa Const.~ Service~Retail store

answersmadeeasy

answersmadeeasy

Pool Technician

13 satisfied customers

Experienced in pool and spa equip, heaters, salt systems

< Previous | Next >

Related Pool and Spa Questions
On my pool I have a System 3 Model S8M150 filter and Jandy
Hi,On my pool I have a System 3 Model S8M150 filter and Jandy JVA 2440 Max Torque valves. I drained the spa . Then we cleaned the filter now we cannot get it to prime. I have refilled the spa. … read more
David Bowden
David Bowden
Owner
979 satisfied customers
I have a sn3 code on the hot tub and the pumps won't come on
I have a sn3 code on the hot tub and the pumps won't come on what do I to fix it selling the house and want to fix it asap … read more
David Bowden
David Bowden
Owner
979 satisfied customers
I am thinking about getting my appliance installer license
I am thinking about getting my appliance installer license for the state of texas. What books do I need to study for this. What about these online courses I see advertised that say they guarantee you … read more
David Bowden
David Bowden
Owner
979 satisfied customers
I bought a Hayward H400 natural gas heater but haven't
I bought a Hayward H400 natural gas heater but haven't installed it yet. I am confused about gas pipe size and specifically "single-stage" vs "2-stage" regulation. I hired an HVAC guy to do the connec… read more
David Bowden
David Bowden
Owner
979 satisfied customers
My haywood swimming pool heater wil sometimes ingnite and
My haywood swimming pool heater wil sometimes ingnite and sometimes not? What is my problem?… read more
Phil
Phil
Consultant to Engrs, Govt & Contractors
Degree, Mech Engr Technology
3,671 satisfied customers
I need to replace my spa pump and motor. The pump model # is
I need to replace my spa pump and motor. The pump model # is 06614000-5. I cannot find that model # online, I only can find(###) ###-####1040. Can I use that model # to replace mine? Also There is a c… read more
David Bowden
David Bowden
Owner
979 satisfied customers
My husband was trying to open our Gibraltar pool that uses a
My husband was trying to open our Gibraltar pool that uses a Hayward pump and he's having difficulty with the pump. No matter what position he puts the handle in (1st, 2nd, 3rd) he keeps getting water… read more
Cole
Cole
Sales/Purchasing/Support Manager
High School or GED
26 satisfied customers
How to use dicapool perlite in a Hayward DE4820 filter? Just
how to use dicapool perlite in a Hayward DE4820 filter? … read more
David Bowden
David Bowden
Owner
979 satisfied customers
I have a Hayward Super II pump. It was working. But now for
I have a Hayward Super II pump. It was working. But now for some reason I cannot get it to self prime. … read more
David Bowden
David Bowden
Owner
979 satisfied customers
I need a new pool filter and I am wondering the pros and
I need a new pool filter and I am wondering the pros and cons of a sand filter or a DE filter … read more
David Bowden
David Bowden
Owner
979 satisfied customers
I have a hayward pump on my pool - it will not hold a prime.
I have a hayward pump on my pool - it will not hold a prime. it tries to catch and goes down again and again … read more
David Bowden
David Bowden
Owner
979 satisfied customers
I have an inground pool that holds about 40,000 gallons. All
I have an inground pool that holds about 40,000 gallons. All the chemicals appear to be OK. But the pool has gotten very cloudy in the past couple days. We've had the pool for over 15 years and never … read more
David Bowden
David Bowden
Owner
979 satisfied customers
I had an Hayward Tristar pool pump Model# SP3210EE which is
I had an Hayward Tristar pool pump Model# ***** which is wired for 230V. I'd like to change the pump voltage to 120V. The wiring diagram on the sticker (outside the pump body) is not readable. Can you help to get me the wiring diagram? … read more
David Bowden
David Bowden
Owner
979 satisfied customers
I have a SP2607X10A pump, 3-4 years old, and there is an air
I have a SP2607X10A pump, 3-4 years old, and there is an air leak somewhere in the pump, according to pool specialists whom I have had do 2 line pressure tests on the pool water return line to the pum… read more
David Bowden
David Bowden
Owner
979 satisfied customers
We have a Hayward Pool heater. The service light came on and
We have a Hayward Pool heater. The service light came on and the code C U came up. What seems to be our problem. … read more
David Bowden
David Bowden
Owner
979 satisfied customers
I am trying to start our pump (Hayward Super Pump model:
I am trying to start our pump (Hayward Super Pump model: C48K2N143B1), but after 5 tries it's not working. It looks as if it's going to, but then the water in the basket drops down. I notice that the … read more
David Bowden
David Bowden
Owner
979 satisfied customers
I have a pool with the Pentair 400 master temp heater on it.
Hello, I have a pool with the Pentair 400 master temp heater on it. I am getting error code E01 on the heater. I have replaced the temp sensor, and I have also tried replacing the board. I get the sam… read more
Phil
Phil
Consultant to Engrs, Govt & Contractors
Degree, Mech Engr Technology
3,671 satisfied customers
My Hayward super pump wont prime to start the
My Hayward super pump wont prime to start the season...opened the pool this past weekend...did the usual steps...pump wont prime...tried a bunch of things...checked the impellar...still nothing....cou… read more
David Bowden
David Bowden
Owner
979 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x