How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike R. Your Own Question
Mike R.
Mike R., Plumber
Category: Pool and Spa
Satisfied Customers: 2884
Experience:  i have been doing plumbing work for 20 years with alot of experience in service work
64367226
Type Your Pool and Spa Question Here...
Mike R. is online now
A new question is answered every 9 seconds

My son has a Sumatran model n hot tub which came when he

Customer Question

My son has a Sumatran model n hot tub which came when he bought his house. I replaced the transformer and got it running. But it does not heat up
Submitted: 1 year ago.
Category: Pool and Spa
Expert:  Mike R. replied 1 year ago.

Hi my name is ***** ***** I have been in the plumbing field for 20 years. I will be glad to help you today. If you have a multi-meter, will you test for voltage on the heater when the heater light comes on?

Customer: replied 1 year ago.
I am not bat the location but I can be tomorrow
Customer: replied 1 year ago.
I do have a multimeter
Expert:  Mike R. replied 1 year ago.

If the heater light comes on and there is not voltage to the heater then the control board needs to be replaced. If there is voltage then test the continuity on the element of the heater. If no continuity then the heater element is bad.

Expert:  Mike R. replied 1 year ago.

I haven't heard from you. Was the information I provided helpful?

Expert:  Mike R. replied 1 year ago.

Were you able to test with the meter?