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Billy, Technician
Category: Pool and Spa
Satisfied Customers: 22678
Experience:  Licensed in Hydronics and Boilers
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My name is ***** *****. I have an new Pentair Mastertemp 400

Customer Question

Customer: My name is ***** *****. I have an new Pentair Mastertemp 400 heater and my water temp will not go above 96 degrees in my spa even though I have programmed it remotely to set at 104.
JA: Thanks. Can you give me any more details about your issue?
Customer: 20x40 pool with a spa.
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Submitted: 2 years ago.
Category: Pool and Spa
Expert:  Billy replied 2 years ago.


does it change temp from on board? And just not remotely?

Customer: replied 2 years ago.
That seems to be the issue. I went out the other night and cranked it up to 104 on the heater itself and it did go to 104 in the spa. So this morning I remotely programmed it for 104 and it seems to be working now. Thanks!
Expert:  Billy replied 2 years ago.

Thanks for the update. If anything else comes up just let us know.