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poolguy810, owner - pool and spa service company
Category: Pool and Spa
Satisfied Customers: 1675
Experience:  Servicing pools and all brands of spas for over 28 years.
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We have a 20x40 by 10ft deep inground pool in excellent shape.

Customer Question

We have a 20x40 by 10ft deep inground pool in excellent shape. In the last two months, the pool maintenance company has sent technicians to clean the pool after it was opened late because of a very cold spring and begining to summer here in Ontario Canada. They left a lot of debris at the bottom of the pool as they did last year. This year however, the level of water in the pool over the last 3 weeks has been dropping, strangely, and wrinkles in the liner have begun to develop over the last 4 to 5 days. This year, as we did last year, I rent a scuba tank and take a vacuum cleaner pool hose and go to the bottom to do the work that the technicians don't seem able to do. This year however, I found four 2 to 3 inch long slits in the liner with multiple surrounding gouge marks in the liner located in the angled corners going to the deep end. Additionally the liner has lots of water behind it and that is why it has shifted and the wrinkles have shown up. Its pretty clear that the pool maintenance company has caused these cuts while they were doing their cleaning about a month ago. What should I do to get this situation resolved. Should I drain the pool to avoid further damage behind the liner? How should I proceed to make a claim against the pool maintenance company to get the costs for repair covered?
Submitted: 1 year ago.
Category: Pool and Spa
Expert:  Fix my Pool and Spa replied 1 year ago.
While I do agree that it is most likely the service company that caused the cuts I can not say for certain that they did. My advise is to consult an attorney regarding going after the service company for $ for damages. As for the repairs you have 2 options. Get a diver to go down and put patches over the cuts in the liner this will stop any further water loss, as for the wrinkles, I feel the water under the liner is causing this now the question is this? Is it a high water table naturally occurring under your pool? Or is this the result of the water leaking through the liner. Either way the only way to correct severe wrinkles in a liner is to drain the pool down and set a vacuum behind the liner and suck the liner back into original shape then re-fill pool. I would not drain the pool until you have a plan for resetting the liner in place. I would temporarily dive and patch holes until you get the $ situation worked out with the service company.

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