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Machinc, General Contractor
Category: Pool and Spa
Satisfied Customers: 911
Experience:  Has written home improvement articles since 2008. Earned South Carolina Residential Builders License in 1991.
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I have a Eco Star Hayward pool motor & Pump ( SP 3400 VSP )

Customer Question

I have a Eco Star Hayward pool motor & Pump ( SP 3400 VSP ) Serial # ***** five numbers are 16005 Purchase Date 3-13-12
The pool motor failed on 6-4-15 the code read Driver Error 24 Watts: A service tech from Leslis's came to my house today 8 days later and looked at the Pump and Motor then stated the hard drive in the computer was bad and that I needed to buy a new Pump and Motor I would like a second opinion on this evaluation, also he stated that I would take an other 8 - 10 days to install the new Pump and Motor. so far I have been able to maintain to pool by adding chlorine and brushing the sides and bottom on a daily bases. I can't keep this up I need to get this motor fixed sooner than later. I need help fast, any suggestions?
Submitted: 2 years ago.
Category: Pool and Spa
Expert:  Machinc replied 2 years ago.
It is difficult to judge a technicians work
without knowing exactky what
their diagnosis is.
That said I think you have some genuine
The statement "your "hard drive"
is bad ,you need a new pump"
is contradictory
The control (computer) mounted on the pump
is replacable without reolacing the pump.'
and the pump is replacable without replacing
the control panel.(computer)'
If they did not say the pump and motor
are bad and the trouble is the "hard drive"
Only the control would need replacing.
Perhaps he said the "pump drive " is bad.
This is in the pump/ motor area and could require
replacement of the pump.
In all fairness to the original Technician
a phone call to them to get clarification
would not be out of line. This dhould clear uo
any misunderstanding .
After the call if you are still not sure which part
is bad you should have another company
send someone out for a second opinion.
I will be glad to snswer any questions you may have

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