Pool and Spa

Questions about pool repair? Ask an Expert online.

Ask an Expert,
Get an Answer ASAP!

I'm the same person you helped with the defective circulation…

Customer Question
Hi, I'm the same person...
Hi, I'm the same person you helped with the defective circulation pump on my Royal Spa "Majesty". I have a new problem that I'm hoping you can help me with. While I was in it this past weekend one of the jets blew off. There is very little pressure coming out of the rest of the jets and extremely high pressure coming from the hole where the jet came off. I tried putting it back on with no luck. I removed a couple of the other jets to see if they were somehow plugged but they looked fine. The jet that came off is the one closest to the filter. It doesn't look like the rest of them (not sure if it's considered a jet?) I can send you a picture if you need me to. Any suggestions on where I can start to troubleshoot this?
Submitted: 3 years ago.Category: Pool and Spa
Show More
Show Less
Ask Your Own Pool and Spa Question
Answered in 44 minutes by:
6/8/2015
Pool and Spa Expert: TheHotTubGuy, Hot tub service and repair. replied 3 years ago
TheHotTubGuy
TheHotTubGuy, Hot tub service and repair.
Category: Pool and Spa
Satisfied Customers: 483
Experience: I have 20+yrs experience manufacturing, repairing, and field servicing most brands of hot tubs.
Verified
Hello.
My name is***** do my best to answer your question and resolve your issue.
Some pics would be very helpful.
I'm guessing you have a diverter jet that has popped out. These are large jets that you can rotate to change what jets run. Usually one setting allows this 1 jet to flow full power. There are 2,3,and 4, way diveter jets.
This would explain the loss of pressure at the remaining jets.
Standing by,
Todd
Ask Your Own Pool and Spa Question
Customer reply replied 3 years ago
Here are some pictures of the diverter jet. I don't see any damage or wear on it. Is this something that can be repaired or will I need to replace it?
20150608_164427.jpg2015060...jpg20150608_164503.jpg2015060...jpg20150608_164545.jpg2015060...jpg20150608_164612.jpg2015060...jpg
Pool and Spa Expert: TheHotTubGuy, Hot tub service and repair. replied 3 years ago
Thanks for the pics.
That is a diverter jet and it has popped out.
The face of the jet slides in/out on the jet internal. Turn off the tub before putting this back in.
Pull/slide the face as far forward on the jet internal as you can.
Now, insert it back into the jet body and carefully turn it clockwise. You must get that white threaded ring on the jet internal to tighten into the female threads inside the jet body. Once it is tight it should rotate freely to change the jets/seats.
Sometimes that white ring with the male threads will warp or wear out and will not hold the jet in. Yours looks okay in the pics. You will want to keep the face slid forward while installing the jet back in the body and once it's tight, you can slide/push the face back in flush to the tub wall.
If you need a new jet the part number is: (###) ###-####Waterway Quad-Flo internal swim jet-gray
If you have any further question just let me know.
Have a nice day,
Todd
Ask Your Own Pool and Spa Question
Customer reply replied 3 years ago
I just tried what you suggested. It appears that the threads are worn out. I can't get it tight. It feels like it's getting tight but then it brakes loose. I tried stopping right before it brakes loose but it has no retention (it shoots out as soon as I turn the jets on). I will try replacing it. Thank you.
Pool and Spa Expert: TheHotTubGuy, Hot tub service and repair. replied 3 years ago
Okay, I know the frustration that causes. Almost...then strips.
I remembered another option. Check these out, feel free to use another source. You can replace the threaded part much cheaper and reuse the expensive jet.
http://www.hottubworks.com/part-2-219-4510-item-hottub-jet.php
http://www.hottubworks.com/part-2-219-4500-item-hottub-jet.php
Yours will match one of these. You can search using those part numbers. There is a retaining clip that allows the swapping of the threaded ring.
Have I answered your question thoroughly?
Good luck and happy hot tubin',
Todd
Ask Your Own Pool and Spa Question
Pool and Spa Expert: TheHotTubGuy, Hot tub service and repair. replied 3 years ago
Hello,
Do you have an update or wish to continue? Have I answered your question?
Standing by,
Todd
Ask Your Own Pool and Spa Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a pool and spa expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask TheHotTubGuy Your Own Question
TheHotTubGuy
TheHotTubGuy
TheHotTubGuy, Hot tub service and repair.
Category: Pool and Spa
Satisfied Customers: 483
483 Satisfied Customers
Experience: I have 20+yrs experience manufacturing, repairing, and field servicing most brands of hot tubs.

TheHotTubGuy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

poolguy810

poolguy810

owner - pool and spa service company

1,675 satisfied customers

Servicing pools and all brands of spas for over 28 years.

Jerry

Jerry

Technician

310 satisfied customers

owned and operated spa and pool retail store for 12 yrs

PitschPlumbing

PitschPlumbing

master plumber

185 satisfied customers

Factory Authorized service for Rheem, Raypak, Jandy and Laars pool heaters. Gas licensed

spaman101

spaman101

spa/hot tub technician

125 satisfied customers

Spa repair and troubleshooting ..

Charles

Charles

Technician

38 satisfied customers

20 years experience

Poolscaper

Poolscaper

Pool and Spa Installer

26 satisfied customers

I own & operate a full service Pool & Spa Const.~ Service~Retail store

answersmadeeasy

answersmadeeasy

Pool Technician

13 satisfied customers

Experienced in pool and spa equip, heaters, salt systems

< Previous | Next >

Related Pool and Spa Questions
With the recent wind the cover blew off and we got a ton of
With the recent wind the cover blew off and we got a ton of leaves and crap in our spa. Sundance Optima - so the FLO indicator came on. Has in the past. Removed and cleaned the filter, and it is still… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
I have an Artisian Island Spa. Santa Cruz model. The
Hello. I have an Artisian Island Spa. Santa Cruz model. The circulation pump and water fall work when powering up the spa and pr is shown on the display. After prime (pr) is finished the circulation p… read more
Fix my Pool and Spa
Fix my Pool and Spa
Owner
Certified Service Technician
862 satisfied customers
I've a 2007 Hotspring Prodigy. with an intermittent heater
Hi.. I've a 2007 Hotspring Prodigy. with an intermittent heater fault - do you think you can help? … read more
Airheatman
Airheatman
Heating & Air Conditioning Contractor
6 years college
1,836 satisfied customers
I have an older Hotsprings Sovereign spa. The heater went
I have an older Hotsprings Sovereign spa. The heater went bad and I removed it from the spa. I unplugged the thermistors from the outside of the board. I disconnected the hoses from the heater and spl… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
I have a used royal spa that I just got and have bought and
i have a used royal spa that I just got and have bought and replaced everything, and I am having a couple of issues. right now when I turn on my heat control the circulation pump and the blower shut d… read more
tomen99
tomen99
44 satisfied customers
1994 Sundance cameo spa just installed both motors with new
1994 Sundance cameo spa just installed both motors with new wet ends. Powered on circulating pump then powered on air and 30amp fuse blew in control box. Put new fuse in and as soon as I flip main Gcf… read more
garrygoeson
garrygoeson
Owner/Operator
Associate Degree
234 satisfied customers
I own a 2004 Hotspring Jetsetter (model J). I had some problems
I own a 2004 Hotspring Jetsetter (model J). I had some problems the other day after forgetting to turn the power off and draining the tub. I took off one of the filters and stuck the water hose down t… read more
canuck the pro
canuck the pro
276 satisfied customers
I have a Royal Spa "Majesty"hot tub (10 yrs old). I turned
I have a Royal Spa "Majesty"hot tub (10 yrs old). I turned it off to clean the filter yesterday and have not been able to get it to run since. I took the access panel off and looked for anything abnor… read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
I just bought a Sundance 850 Cameo (2003 model) from a friend.
I just bought a Sundance 850 Cameo (2003 model) from a friend. Once we moved it and hooked it up, we noticed once both of us are in the spa to displace enough water, a small stream of water come out o… read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
Artesian Island Series Spa: Just installed new spa pump #1.(Single
Artesian Island Series Spa: Just installed new spa pump #1.(Single speed, 3HP, attached to tubing that comes from flow switch) Control panel shows "FLO" error. The new pump runs OK and I can see water… read more
Pool Dr. Aaron
Pool Dr. Aaron
27 satisfied customers
We have a Marquis Spa, Euphoria, I think, and weve had a few
We have a Marquis Spa, Euphoria, I think, and we've had a few issues. One is that the lcd panel backlight is so faint we can barely read it at all. Some of the jets seem to work and others don't, and … read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
The heater does not come on. The control panel cycles through
The heater does not come on. The control panel cycles through COOL -> 59 degrees -> FLO repeatedly. Jem Series Artesian Spa, 1/14/1999, Serial # XXXXX Model # XXXXX… read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
I have just purchased a 4k no fault heater for my Hot Springs
I have just purchased a 4k no fault heater for my Hot Springs Soverign model 1 spa. The new heater has a plug in for a themotat that says it should be plugged into "p34" on the IQ 2020. I have a IQ 20… read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
I have a Royal Spa model "Royal" that is probably 12 years
I have a Royal Spa model "Royal" that is probably 12 years old. We let it run the circualting pump run all summer as we do not use it then but had the heat turned down. I changed the Water this fall a… read more
spaman101
spaman101
spa/hot tub technician
125 satisfied customers
My sundance hottub has a FLO malfunction that has caused the
My sundance hottub has a FLO malfunction that has caused the heater to turn off. The spa is outside and the temperature isdown to 71 F tonight the temperature is dropping to -20 C. I have tried removi… read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
We have a 2001 Sundance Cameo. After 8 weeks of inactivity
We have a 2001 Sundance Cameo. After 8 weeks of inactivity and lying empty (in Northern California), we cleaned, then filled the tub and restarted the system. After about 20 minutes, everything stoppe… read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
Hi the heating of our spa is not working. we are unable to
Hi the heating of our spa is not working. we are unable to find the rest button, could you please help?… read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
i have a pool, waterfall over pool,and cement hot tub.water
i have a pool, waterfall over pool,and cement hot tub.water always low in hot tub if the circulation turns on and off by timer.with in2 weeks its low on water.when hot tub is used with heat and jets i… read more
Fix my Pool and Spa
Fix my Pool and Spa
Owner
Certified Service Technician
862 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x