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My theftlock is on and it locked out my radio, how do I fix…

Customer Question
Hi, my theftlock is...

Hi, my theftlock is on and it locked out my radio, how do I fix this?

Mechanic's Assistant: How many miles are on the car? Has this ever happened before?

246k and no

Mechanic's Assistant: What is the model/year of your Pontiac?

2004 grand am GT

Mechanic's Assistant: Are you fixing your Grand Am yourself? What have you tried so far?

I’ve tried methods online of pressing and holding different buttons, nothing happens

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

No that should be it

Submitted: 1 month ago.Category: Pontiac
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Customer reply replied 1 month ago
I saw online many different fixes for other years of grand ams, but none that work for mine
Answered in 2 minutes by:
3/26/2018
Pontiac Mechanic: Gary, Pontiac Technician replied 1 month ago
Gary
Gary, Pontiac Technician
Category: Pontiac
Satisfied Customers: 17,802
Experience: 15 years GM master tech/15 years ASE master
Verified

Welcome! My name is ***** ***** I will do my best to assist you with this problem.

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Pontiac Mechanic: Gary, Pontiac Technician replied 1 month ago

the car will start and run fine other than the radio being locked ?

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Customer reply replied 1 month ago
Thanks
Customer reply replied 1 month ago
everything runs fine. Just the radio is locked
Pontiac Mechanic: Gary, Pontiac Technician replied 1 month ago

if you follow this here will it give you a code ?

1. Turn the ignition ON (The radio should display “LOC”)

2. Hold down the Radio Presets 2 and 3 buttons for six seconds

3. The radio display changes from LOC to a three-digit number. Write this number down. You now have fifteen seconds to complete the next step.

4. Press the AM/FM button

5. The radio display changes to another three-digit number. Write this number to the right of the first one.

6. You now have a six-digit number, the first three digits are from STEP 03 and the last three digits are form STEP 05

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Customer reply replied 1 month ago
I held down 2 and 3 for about 30 seconds. Nothing happens. It also says “LOCKED” not “LOC”
Pontiac Mechanic: Gary, Pontiac Technician replied 1 month ago

if you disconnect the battery cables for 5 minutes then reconnect them will you get a code ?

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Customer reply replied 1 month ago
Hang on I’ll try
Pontiac Mechanic: Gary, Pontiac Technician replied 1 month ago

ok

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Customer reply replied 1 month ago
Which cable should I disconnect? Positive or negative
Customer reply replied 1 month ago
Hello?
Pontiac Mechanic: Gary, Pontiac Technician replied 1 month ago

both

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Customer reply replied 1 month ago
Still no luck
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GM Tech (Cam)
GM Tech (Cam)
GM Tech (Cam), Pontiac Technician
Category: Pontiac
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