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I had a problem with the alternator and bought a new one and…

I had a problem...

I had a problem with the alternator and bought a new one and had it installed and now I cannot crank the car it isn't getting any fire it's not the starter when I turn the key all the lights are on and it does it make a sound it just clicks

Mechanic's Assistant: Can you turn the steering wheel at all? And what about the key? Is it worn or damaged?

Yes I could turn the steering wheel the key isn't Warner damage I had a technician replaced last year cuz it was a recall but I do see on the information panel that it says power steering

Mechanic's Assistant: What is the model/year of your Pontiac?

2007 Pontiac G5

Mechanic's Assistant: Are you fixing your G5 yourself? What have you tried so far?

My husband is

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

No that's it so far

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Answered in 32 minutes by:
3/22/2018
Canuck Tech
Canuck Tech, Technician
Category: Pontiac
Satisfied Customers: 704
Experience: 20 years experience in tune up, electrical and general repair
Verified

Hi there - do you have access to a voltmeter? we need to verify the battery state of charge before we go any further

Canuck Tech
Canuck Tech, Technician
Category: Pontiac
Satisfied Customers: 704
Experience: 20 years experience in tune up, electrical and general repair
Verified
Canuck Tech and 87 other Pontiac Specialists are ready to help you
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Customer reply replied 4 months ago
No but my husband took it to oreily auto part an got it tested a few hours ago
Phone call session started

I have contacted customer service. Sorry I couldn't help you on this one.

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Canuck Tech
Canuck Tech
Canuck Tech, Technician
Category: Pontiac
Satisfied Customers: 704
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Experience: 20 years experience in tune up, electrical and general repair

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