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I just bought a Pontiac Torrent. First all the automatic…

Customer Question
I just bought a...

I just bought a Pontiac Torrent. First all the automatic door fob doesn't work at all. When I lock the car and put the key into open the doors the alarms go off. Then the other day I went to start the car and put key in ignition as Nd turned it on and nothing dead as can be but then when I went to take key out of ignition it won't come out. Everything in car seems locked. What can be the trouble?

Mechanic's Assistant: Can you turn the steering wheel at all? And what about the key? Is it worn or damaged?

Well I have had trouble with getting the key to work on occasion. No can't turn wheel at all

Mechanic's Assistant: What year is your Torrent?

2007

Mechanic's Assistant: Are you fixing your Torrent yourself? What have you tried so far?

Nothing. I don't know what to do with key stuck in ignition. I've thought of seeing if I can get it jumped. I'm not knowlefgeAble about cars at all.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

I'm 81 years old and do have AAA but haven't called anyone. Should I try jumping it?

Submitted: 1 month ago.Category: Pontiac
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Answered in 37 minutes by:
3/6/2018
Pontiac Mechanic: GM Tech (Cam), Pontiac Technician replied 1 month ago
GM Tech (Cam)
GM Tech (Cam), Pontiac Technician
Category: Pontiac
Satisfied Customers: 30,112
Experience: GM Grand Master Technician 2007. 14 years experience.
Verified

Hello there, I am Cam.

I am Licensed technician at a GM dealership with more than 16 years experience. 
Like you, I am a user of this website and as such, any billing questions should be sent to customer service.

I ask that you please provide details and communicate with me so we can make your experience here worth 5 stars! I am around most days but not every minute of every day. If you reply while I am offline, I will respond when I am next online. 

I am reviewing your request and will post in a moment.

This sounds like the battery is dead. I think there is AAA that can change batteries on the side of the road or where you are.

You can try jump starting but if the battery has failed internally, even boost may not start it.

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GM Tech (Cam)
GM Tech (Cam)
GM Tech (Cam), Pontiac Technician
Category: Pontiac
Satisfied Customers: 30,112
30,112 Satisfied Customers
Experience: GM Grand Master Technician 2007. 14 years experience.

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