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I had a water leak that saturated my entire master bath,

Customer Question
master closet, adjacent hallway, office...
I had a water leak that saturated my entire master bath, master closet, adjacent hallway, office and office closet. I'm being told by the plumber that the cause was a "soft clog" is that a real thing and how can I be sure now that the restoration team has dried out my house it won't happen again?
Submitted: 4 months ago.Category: Plumbing
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Answered in 16 minutes by:
3/12/2018
Plumber: David Bowden, General Contractor replied 4 months ago
David Bowden
David Bowden, General Contractor
Category: Plumbing
Satisfied Customers: 1,165
Experience: Owner at Floridaco
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Hello and welcome to Just Answer… My name is ***** ***** allow me a few moments while I do some research, my recommendation will appear shortly.

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Plumber: David Bowden, General Contractor replied 4 months ago

A soft clog is typically an excessive amount of paper that caused the toilet to back up and overflow, whether in the toilet or the drain line itself. If you share this drain line (common drain line) with other units, the water can be excessive as you listed. The restoration company should remove the damaged flooring, wood, and drywall that got affected, and usually they will install air dryers (blowers) and a dehumidifier to reduce the potential for mold.

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Plumber: David Bowden, General Contractor replied 4 months ago

If you still think you may have an issue, once they are done, you can contact a 3rd party mold testing company to come out a take samples of the moisture content amounts as well as test for mold. Only a certified lab can determine how much and the type of mold growth.

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Plumber: David Bowden, General Contractor replied 4 months ago

Greetings… Just following up to see if you were still needing some help answering your question?

Thanks,

Dave

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Plumber: David Bowden, General Contractor replied 3 months ago

Hello... I would very much appreciate if you can take a few moments and reply to this email and let me know if you still require assistance, or should I proceed forward to closing out this question since it has been open for so long.

Thank you,

Dave

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Plumber: David Bowden, General Contractor replied 3 months ago

I was reviewing my open questions list and noticed this one has not been answered or replied to. Did you still need help with it or should it go back to customer service for proper processing?

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Plumber: David Bowden, General Contractor replied 3 months ago

Hello...

I am not sure if you have been receiving my follow up messages regarding this question however, if you would be so kind as to please respond and let me know if the information I provided initially was helpful or if you still require some assistance, I would sincerely ***** ***** that way I can either continue helping you or forward this to customer support for further processing.

Thank you very much,

Dave

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Plumber: David Bowden, General Contractor replied 2 months ago

Hello, I was reviewing my open questions and noticed this one has not been replied too, however I did respond with an answer back on March 12, 2018 and therefore I am wondering if that has resolved the problem you were experiencing. I would greatly appreciate a reply email, so I can complete this open question, or just let me know if you need further assistance, and I can continue to look for another solution.

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Plumber: David Bowden, General Contractor replied 2 months ago

Hello... As part of our continuous follow up procedures, every open question requires it to be closed out once it has gone past a reasonable time, and that the expert has provided an answer that should have helped resolve your question. This can be done simply by completing the 5 Star Rating once it appears. If you still require assistance or have additional questions, you can let the expert know by replying to this posting that you still need their advice and recommendations.

Thank you,

Dave

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Plumber: David Bowden, General Contractor replied 1 month ago

Greetings...

I was reviewing my open questions and noticed this one has not been rated yet. If you could take a couple of moments and complete the 5 Star Rating which will close out the question I would appreciate it.

Thanks,

Dave

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Plumber: David Bowden, General Contractor replied 18 days ago

I do apologize for these continuing follow-up messages, however since this question remains open and will only close out once the rating portion has been completed by you. Please assist me by taking a few moments to fulfill the rating requirement and this will satisfy the system.

Thank you so much, I sincerely ***** *****

Best,

Dave

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