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No water coming into toilet, is ok in bathroom sink but

Customer Question
No water coming into...

No water coming into toilet, is ok in bathroom sink but neither toilet has water coming into tank

Contractor's Assistant: How long has this been going on? And how severe is the problem?

Two or three days, cant flush toilets

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Pvc pipes

Submitted: 1 month ago.Category: Plumbing
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Answered in 2 minutes by:
3/7/2018
Plumber: Rick, Construction Supervisor replied 1 month ago
Rick
Rick, Construction Supervisor
Category: Plumbing
Satisfied Customers: 23,769
Experience: Licensed Master plumber with 40+ yrs. experience.
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Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. If my initial response doesn’t answer your question then let me know and we can continue our conversation.

Turn the water off under the toilet, disconnect the supply tube to the toilet fill valve then direct the supply into a bucket and turn the shut off back on. Do you have water coming out?

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Customer reply replied 1 month ago
no water
Customer reply replied 1 month ago
we are on a 300 gal water tank with pump , have water flow to all sinks but not to either toilet
Plumber: Rick, Construction Supervisor replied 1 month ago

Is it real cold where you are? is your house on a slab?

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Customer reply replied 1 month ago
it gets to about 30 at night .weve replaced the pump last month, water hasnt worked right in toilets since
Customer reply replied 1 month ago
not on slab
Customer reply replied 1 month ago
we live in oklahoma
Plumber: Rick, Construction Supervisor replied 1 month ago

Shut of the water main and pull the bonnet and stem out of the shut off under the toilet then turn the water back on. Any flow?

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Customer reply replied 1 month ago
ok dum qyetion ,would the bonnet and stem be under the house under the toilet
Plumber: Rick, Construction Supervisor replied 1 month ago

The shut off handle is attached to the stem. Behind the handle is usually a large hex that you can back off so you can pull the guts out of the valve. Some PVC shut offs can't be taken apart.

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