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My plumber installed a Renaii unit for one of my

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My plumber installed a...

My plumber installed a Renaii unit for one of my customers.there are no error codes showing. Temperature shows 120. The hot water comes on at the shower for only 50 seconds and turns cold.Distributor here in Salisbury ,Md has no clue. We have had some zero temps here but other units are working properly. Thanx, Denny

Contractor's Assistant: How old is the appliance? Have you gotten error messages before?

No error messages ever. Unit 2 years old

Contractor's Assistant: Do you plan on doing the work yourself?

No. my plumber has the same problem with the one at his house.

Contractor's Assistant: Anything else we should know to help you best?

No. Water pressure fine. Unit is in a heated basement area.

Submitted: 3 months ago.Category: Plumbing
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Answered in 1 minute by:
1/9/2018
Plumber: WCohn, Journeyman Plumber replied 3 months ago
WCohn
WCohn, Journeyman Plumber
Category: Plumbing
Satisfied Customers: 1,516
Experience: Journeyman Plumber/Estimator
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My name is ***** ***** I look forward to helping you!

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Plumber: WCohn, Journeyman Plumber replied 3 months ago

I am a Rinnai factory trained and certified repair technician

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Plumber: WCohn, Journeyman Plumber replied 3 months ago

Model number?

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Customer reply replied 3 months ago
Dont know model # gray residential natural gas. Installation 50 miles away.
Customer reply replied 3 months ago
I'm not a plumber and there are no default codes
Customer reply replied 3 months ago
Assume that this is the end of our chat
Plumber: WCohn, Journeyman Plumber replied 3 months ago

Without more information I can’t help you

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