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Below freezing here for several days. Today there's no hot…

Customer Question
Below freezing here for...

Below freezing here for several days. Today there's no hot water, except for a dribble - in all faucets. Cold water runs fine. My Rinnai is an outside wall mounted unit. What to do?

Contractor's Assistant: Did you double-check the thermostat? And what about the unit's filters?

Thermostat indoors reads 102 degrees. Is that what you mean? Units filters?

Contractor's Assistant: Do you plan on doing the work yourself?

No.

Contractor's Assistant: Anything else we should know to help you best?

It's Sunday. Will unit defrost itself with time? It's supposed to get to 26 degrees today. And 44 degrees tomorrow.

Submitted: 6 months ago.Category: Plumbing
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Answered in 5 minutes by:
1/7/2018
Plumber: WCohn, Journeyman Plumber replied 6 months ago
WCohn
WCohn, Journeyman Plumber
Category: Plumbing
Satisfied Customers: 1,704
Experience: Journeyman Plumber/Estimator
Verified

My name is ***** ***** I look forward to helping you!

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Plumber: WCohn, Journeyman Plumber replied 6 months ago

I am a Rinnai factory trained and certified repair technician

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Customer reply replied 6 months ago
Great. Below freezing temps here for several days. I have no 'hot' water, just a cold trickle - all faucets. Cold water is running fine. My Rinnai is an outside wall-mount, propane fueled. Installed in 2015. Temps predicted for Monday is 44 degrees. Is this at the Rinnai? Will Rinnai eventually thaw?
Customer reply replied 6 months ago
I can't do the 'repair'. Calling won't help.
Customer reply replied 6 months ago
Are you there?
Plumber: WCohn, Journeyman Plumber replied 6 months ago

Yes, sorry I'm on the phone with another client. Be right back.

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Customer reply replied 6 months ago
I got a text message with login = got nothing.
Plumber: WCohn, Journeyman Plumber replied 6 months ago

Okay I am here

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Customer reply replied 6 months ago
I can't 'do' phone. How about answering here? I keep getting pushed to phone... not satisfactory.
Plumber: WCohn, Journeyman Plumber replied 6 months ago

I am sorry the website does that not me.

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Customer reply replied 6 months ago
I'm getting more texts. Not good. I'm gone. Will be asking for refund. Sorry.
Plumber: WCohn, Journeyman Plumber replied 6 months ago

If the Rinnai has power it will not freeze because it has built in heaters. What freezes is the piping under the unit

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Plumber: WCohn, Journeyman Plumber replied 6 months ago

I can help you if you want to continue

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Customer reply replied 6 months ago
OK. Not I know what I need to do. Thanks.
Plumber: WCohn, Journeyman Plumber replied 6 months ago

Use a blow dryer to defrost those pipes

Please leave me the 5 star rating as this is how the website pays me. I am sorry their system was less than satisfactory for you. I am just a plumber trying to help

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