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My rinnai tankless outdoor heater is probably frozen...the…

Customer Question
My rinnai tankless outdoor...

My rinnai tankless outdoor heater is probably frozen...the breaker was off and I reset it...nothing is happening...no hot water.

Contractor's Assistant: How long has this been going on? And how severe is the problem?

This morning. I don't know about severity. The outdoor temp in NC went down to 8 degrees last night.

Contractor's Assistant: Do you plan on doing the work yourself?

No...it is a gas unit.

Contractor's Assistant: Anything else we should know to help you best?

Our cold water is fine and running.

Submitted: 6 months ago.Category: Plumbing
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Answered in 28 minutes by:
1/6/2018
Plumber: WCohn, Journeyman Plumber replied 6 months ago
WCohn
WCohn, Journeyman Plumber
Category: Plumbing
Satisfied Customers: 1,712
Experience: Journeyman Plumber/Estimator
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My name is ***** ***** I look forward to helping you!

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Plumber: WCohn, Journeyman Plumber replied 6 months ago

I am a Rinnai factory trained and certified repair technician

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Plumber: WCohn, Journeyman Plumber replied 6 months ago

As long as there remains power to the unit it will not freeze there are built in ceramic heaters to keep it from freezing. However the piping to the unit is not protected. Use a blow dryer to defrost those

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