Plumbing

Plumbing Questions? Ask a Plumber and Get Answers ASAP.

Ask an Expert,
Get an Answer ASAP!

Plumbing

We have a new rinnai tankless water heater running on

Customer Question
We have a new...

We have a new rinnai tankless water heater running on propane.It will work fine for me to bath my 2 an 5 year old and for my husband to take a shower but when I go to take a shower we get an error code 12 and no hot water. The next morning it works fine.

Contractor's Assistant: How old is the appliance? Have you gotten error messages before?

This is a new house and we started using it about 4 weeks ago. And yes we have gotten the message numerous times. We were told to clean the filter since we are on a well but that has not helped.

Contractor's Assistant: Do you plan on doing the work yourself?

Depends on how complex the fix is. We are quite handed with household fixes.

Submitted: 1 month ago.Category: Plumbing
Show More
Show Less
Ask Your Own Plumbing Question
Answered in 1 minute by:
1/5/2018
Plumber: WCohn, Journeyman Plumber replied 1 month ago
WCohn
WCohn, Journeyman Plumber
Category: Plumbing
Satisfied Customers: 1,446
Experience: Journeyman Plumber/Estimator
Verified

My name is ***** ***** I look forward to helping you!

Ask Your Own Plumbing Question
Plumber: WCohn, Journeyman Plumber replied 1 month ago

I am a Rinnai factory trained and certified repair technician

Ask Your Own Plumbing Question
Customer reply replied 1 month ago
Great, look forward to your answer. Thanks
Plumber: WCohn, Journeyman Plumber replied 1 month ago

Sounds like the gas is undersized or the high and low fire parameters aren’t set correctly

Ask Your Own Plumbing Question
Customer reply replied 1 month ago
Thanks, we'll check both of those ideas. We thought it had something to do with the gas supply.
Plumber: WCohn, Journeyman Plumber replied 1 month ago

You need a nanometer and the piece of paper inside the clear envelope glued to the inside of the front cover. It says how and what to set them at.

Please leave me a five star rating

Ask Your Own Plumbing Question
Plumber: WCohn, Journeyman Plumber replied 1 month ago

Manometer*

Ask Your Own Plumbing Question
Plumber: WCohn, Journeyman Plumber replied 1 month ago

Any other questions?

Ask Your Own Plumbing Question
Customer reply replied 1 month ago
No not at this time
Thanks
Plumber: WCohn, Journeyman Plumber replied 1 month ago

Excellent please use the stars at the top of the page to rate me. Good luck

Ask Your Own Plumbing Question
Was this answer helpful?
Ask WCohn Your Own Question
WCohn
WCohn
WCohn, Journeyman Plumber
Category: Plumbing
Satisfied Customers: 1,446
1,446 Satisfied Customers
Experience: Journeyman Plumber/Estimator

WCohn is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Marc

Marc

Plumber

1,127 satisfied customers

Plumbing heating & home maintenance contractor

Jerry

Jerry

Plumber

784 satisfied customers

over 20 years residential plumbing experience.

Theplumber717

Theplumber717

Plumber, Hvac Tech

656 satisfied customers

Lic Plumbing contractor, 28/yrs res,com,repair,Universal HVAC Tech

Phil

Phil

Mechanical Engineer.

610 satisfied customers

Retired mech. contractor, shop owner, 51 yrs experience.

Mario

Mario

Master Plumber

604 satisfied customers

Master Plumber, Fire Sprinkler, and Jobbing Spec.

Bud

Bud

Plumber

538 satisfied customers

22 Years Field Experience - 17 Years Business Ownership - Residential or Light Commercial

Rick Mather

Rick Mather

Building Inspector

498 satisfied customers

Assistant Building Official, HVAC Tech

< Previous | Next >

Related Plumbing Questions
I have an Aquastar 240 FX tanklesswater heater and it wi.
Hi. I have an Aquastar 240 FX tanklesswater heater and it wi … read more
WCohn
WCohn
Journeyman Plumber
1,446 satisfied customers
I have a Ptg 53dvn and am getting a message "11". No hot
I have a Ptg 53dvn and am getting a message "11". No hot water. … read more
WCohn
WCohn
Journeyman Plumber
1,446 satisfied customers
We are working with a contractor who is doing in addition in
We are working with a contractor who is doing in addition in the rear of an existing house. The contractor added a storm drain pipe underneath the new slab. Is that allowed under California building c… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I purchased a single bowl undermount sink to replace my
I purchased a single bowl undermount sink to replace my double . My measurements of my openings granite to granite 29 x 16. they shipped me a sink that is 30 x 18 < can I use this size. … read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
Burnham 407B boiler question. We shut the boiler off with
We shut the boiler off with the little switch on the side in late October to have the floors worked on. The boiler would not start up on its own @November when we flicked the switch back. It has been acting up since then. … read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
Rick, I have a Weil-Mclain CGa-5 boiler. A few weeks back we
Hey Rick, I have a Weil-Mclain CGa-5 boiler. A few weeks back we had a cold snap & froze some Pex piping to our floorboard heat. After getting it thawed & running, our plumber tried adding anti-freeze… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I am trying to identify a problem with water discharge from
I am trying to identify a problem with water discharge from my hot water heaters pressure relief valve. The problem started when we added a timer, thus we see greater temperature swings and therefore,… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
Drain problems kitchen sink slow to drain when toilet is
drain problems kitchen sink slow to drain when toilet is flushed sink bubbles … read more
WCohn
WCohn
Journeyman Plumber
1,446 satisfied customers
This is about the rheem tankless water heater with umc-117
This is about the rheem tankless water heater with umc-117 remote panel. It won't reset by itself as it is supposed to and I have to go reset it everyone there is no heat and no hot water. Our furnace… read more
Bill
Bill
Service Mgr
23 satisfied customers
Im currenly Gas Safe Registered here in the UK and in the
Hi ... Im currenly Gas Safe Registered here in the UK and in the process of applying for a Green card through my wife's work . We are looking to live either in Virginia / Wasgington DC area or Florida… read more
Brian Weeks
Brian Weeks
82 satisfied customers
My pre-charge well tanks is not filling up with water. The
Hello, my pre-charge well tanks is not filling up with water. The tank is new. I first had it set at 28 psi then put it at 26 psi.The shallow well jet pump is factory set at 30/50. Both tank and pump … read more
canuck the pro
canuck the pro
251 satisfied customers
We have a a tmor on demand water heater we are getting hot
we have a a tmor on demand water heater we are getting hot and cold sandwiching with the water temp thru the shower but not tub we have well water … read more
Bill
Bill
Service Mgr
23 satisfied customers
Drain problems kitchen sink slow to drain when toilet is
drain problems kitchen sink slow to drain when toilet is flushed sink bubbles … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a really stubborn block in my bathtub. Water won't
Hi - I have a really stubborn block in my bathtub. Water won't drain. Can I leave drano in for longer than 15-30min?… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
Where do I find the code on my morn faucet. For two months I
For two months I thought it was batteries and because I had just had knee surgery could not get under sink to change I finally did but it did nothelp the ready sensor? … read more
canuck the pro
canuck the pro
251 satisfied customers
Wyd rinnie tankless water heater don't let hot or any water
Wyd rinnie tankless water heater don't let hot or any water though trying to flush it but it won't let it go though??? … read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I need to add a vent to my shower drain that I'm adding. I
I need to add a vent to my shower drain that I'm adding. I tied in the shower drain to the faucet drain in the other bathroom. but didn't pass inspection cause I guess each drain needs a vent in CA. … read more
WCohn
WCohn
Journeyman Plumber
1,446 satisfied customers
My kitchen sink will not drain unless I turn on my garbage
my kitchen sink will not drain unless I turn on my garbage disposal, I took drain apart clean out is clear ,snaked my drain down 20m feet … read more
Brian Weeks
Brian Weeks
82 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x