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We have a Rennai tankless water heater. It is not heating…

Customer Question
We have a Rennai...

We have a Rennai tankless water heater. It is not heating water. We use propane and our tank got very low. Model no. RL94 (REU-VC2837 FFUD-US). Serial no FECA -058887.

Contractor's Assistant: How long has this been going on? And how severe is the problem?

Just started today. There is no hot water. I had hot water for shower this morning at 6:00 and then no hot water after that. We had hot water after the propane tank was filled yesterday but no hot water now.

Contractor's Assistant: Do you plan on doing the work yourself?

If I can. I do not know what is required. We just had an annual service on it three weeks ago.

Contractor's Assistant: Anything else we should know to help you best?

Not that I can think of.

Submitted: 7 months ago.Category: Plumbing
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Answered in 9 minutes by:
1/4/2018
Plumber: Brian Weeks, Plumber replied 7 months ago
Brian Weeks
Brian Weeks, Plumber
Category: Plumbing
Satisfied Customers: 84
Experience: Master Plumber
Verified
Hello my name is ***** ***** I can assist you. Are there any error codes showing up on the unit?
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