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We have a tankless water heater. We had 7 inches of snow…

Customer Question
We have a tankless...

We have a tankless water heater. We had 7 inches of snow yesterday and the temps dipped to freezing last night. We have pressure on cold, but no pressure and no hot water on the hot water faucets. Is there something I can do to fix it? We have had no disruption in electricity at all, but no hot water.

Contractor's Assistant: How long has this been going on? And how severe is the problem?

I took a hot bath last night at 9:30. No problem. This morning, no hot water, but plenty of cold. No pressure on hot, plenty of pressure on cold.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

It is tankless.

Submitted: 6 months ago.Category: Plumbing
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Answered in 5 minutes by:
1/4/2018
Plumber: Rick, Construction Supervisor replied 6 months ago
Rick
Rick, Construction Supervisor
Category: Plumbing
Satisfied Customers: 24,393
Experience: Licensed Master plumber with 40+ yrs. experience.
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Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. First I’ll need some more info so I have a more complete picture of your situation.

Specifically how cold did it get? Where is the tankless? outdoors? indoors?

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