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I am trying to replace the cartridge in a Grohe thermostatic…

Customer Question
I am trying to...

I am trying to replace the cartridge in a Grohe thermostatic shower mixing valve that was installed in 2002. I have unscrewed the green cap that you use to adjust the temperature, but am not figuring out how to remove the black plastic piece that would allow me to remove the cartridge with a socket wrench

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

Hours

Contractor's Assistant: Do you plan on doing the work yourself?

2 or 3 hours

Contractor's Assistant: Anything else we should know to help you best?

Yes I plan on doing the work myself. I can't think of anything else

Submitted: 6 months ago.Category: Plumbing
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Answered in 51 minutes by:
1/4/2018
Plumber: David Bowden, General Contractor replied 6 months ago
David Bowden
David Bowden, General Contractor
Category: Plumbing
Satisfied Customers: 1,207
Experience: Owner at Floridaco
Verified

S​ince you don't know which model valve assembly you have, I recommend typing the info into your search engine "Grohe thermostatic shower mixing valve" and check out the videos that are available. mainly due to the way the valves and trims are installed and removed, as well as how to properly remove and install the cartridge and most importantly how to calibrate the new cartridge, since this procedure is very technical and can cause problems if not done properly.

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Plumber: David Bowden, General Contractor replied 6 months ago

Greetings… Just following up to see if you were still needing some help answering your question?

Thanks,

Dave

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Plumber: David Bowden, General Contractor replied 6 months ago

I was reviewing my open questions list and noticed this one has not been answered or replied to. Did you still need help with it or should it go back to customer service for proper processing?

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Plumber: David Bowden, General Contractor replied 6 months ago

Hello, I was reviewing my open questions and noticed that this one has not been replied too, however I did respond with an answer back on January 03, 2017 and therefore I am wondering if that has resolved the problem you were experiencing. I would greatly appreciate a reply email, so I can complete this open question, or just let me know if you need further assistance, and I can continue to look for another solution.

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Plumber: David Bowden, General Contractor replied 6 months ago

Hello...

I am not sure if you have been receiving my follow up messages regarding this question however, if you would be so kind as to please respond and let me know if the information I provided initially was helpful or if you still require some assistance, I would sincerely ***** ***** that way I can either continue helping you or forward this to customer support for further processing.

Thank you very much,

Dave

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Plumber: David Bowden, General Contractor replied 5 months ago

Hello... I would very much appreciate if you can take a few moments and reply to this email and let me know if you still require assistance, or should I proceed forward to closing out this question since it has been open for so long.

Thank you,

Dave

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Plumber: David Bowden, General Contractor replied 4 months ago

Your assistance is needed... A​s of today this question is almost 60 days old and based on the nature of the problem along with the recommendation that were provided, I would like for us to close out this question, however to do that it requires a rating by you as explained below.

Please note that the rating is only based on the experts attempt to resolve the problem. If you feel a credit or refund is applicable, please contact customer service directly as the experts are not authorized to handle these matters.

One of the goals here at Just Answer, is to provide each customer with the best experience possible and for the experts to earn a 5 Star Rating based on their responses, recommendations, and professionalism, when answering questions. If I have achieved that goal for this question, please take a few moments to rate my service and select the 5 Stars before logging out.

​Thank you very much for your assistance with this, I sincerely ***** *****

Dave

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Plumber: David Bowden, General Contractor replied 3 months ago

Hello... As part of our continuous follow up procedures, every open question requires it to be closed out once it has gone past a reasonable time, and that the expert has provided an answer that should have helped resolve your question. This can be done simply by completing the 5 Star Rating once it appears. If you still require assistance or have additional questions, you can let the expert know by replying to this posting that you still need their advice and recommendations.

Thank you,

Dave

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Plumber: David Bowden, General Contractor replied 2 months ago

If you could please respond and let me know if you still need assistance or if I can proceed in closing out this question, I would sure appreciate it as it is several months old.

Thanks

Dave

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Plumber: David Bowden, General Contractor replied 1 month ago

I do apologize for these continuing follow-up messages, however since this question remains open and will only close out once the rating portion has been completed by you. Please assist me by taking a few moments to fulfill the rating requirement and this will satisfy the system.

Thank you so much, I sincerely ***** *****

Best,

Dave

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Plumber: David Bowden, General Contractor replied 29 days ago

Greetings...

I was reviewing my open questions and noticed this one has not been rated yet. If you could take a couple of moments and complete the 5 Star Rating which will close out the question I would appreciate it.

Thanks,

Dave

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