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How to fix heat shutdown on whirlpool water heater. 4years,

Customer Question
How to fix heat...

How to fix heat shutdown on whirlpool water heater

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

4years, model number N40T61- 343

Contractor's Assistant: Do you plan on doing the work yourself?

YES

Submitted: 6 months ago.Category: Plumbing
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 12 hours by:
12/26/2017
Plumber: Rick, Construction Supervisor replied 6 months ago
Rick
Rick, Construction Supervisor
Category: Plumbing
Satisfied Customers: 24,382
Experience: Licensed Master plumber with 40+ yrs. experience.
Verified

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your

issue. First I’ll need some more info so I have a more complete picture of your situation. What do you mean by "heat shutdown"? Does it stop firing before the water gets hot enough?

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Customer reply replied 6 months ago
On light control status it's described '' HIGH TEMP. SHUTDOWN'' - 4 times blinking, short interruption, 4times more, etc. Yes, it stop firing before the water gets hot enough.
Customer reply replied 6 months ago
please respond ASAP
Plumber: Rick, Construction Supervisor replied 6 months ago

If you're getting a HIGH TEMP SHUTDOWN and the water isn't getting hot enough then you have a defective gas control valve which needs to be replaced. Since the unit is only years old i should still be under warranty. I'd suggest you contact Whirlpool for a warranty replacement part.

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Plumber: Rick, Construction Supervisor replied 6 months ago

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