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We have no water to the house at all. This happened over…

Customer Question
We have no water to...
We have no water to the house at all. This happened over 10-15 minutes of time running the water. It slowed and stopped completely. This was two days ago and we have been unable to identify the issue. We have municipal water.
Submitted: 5 months ago.Category: Plumbing
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Answered in 2 minutes by:
12/15/2017
Plumber: Rick, Construction Supervisor replied 5 months ago
Rick
Rick, Construction Supervisor
Category: Plumbing
Satisfied Customers: 23,971
Experience: Licensed Master plumber with 40+ yrs. experience.
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Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. First I’ll need some more info so I have a more complete picture of your situation.

If you're saying there is no water into the house from the main then you could have a crushed line or a broken pipe underground. Is the valve before the PRV a gate valve (round handle)?

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Customer reply replied 5 months ago
There is a gate valve at the street by the meter and it has flow
Plumber: Rick, Construction Supervisor replied 5 months ago

Then a busted or crushed line underground are the most likely culprits

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Customer reply replied 5 months ago
We snaked a line from the house to within a few feet of the meter. The area is open and nothing has happened that would trigger a sudden crush. What would it take to crush a 1" plastic line?
Plumber: Rick, Construction Supervisor replied 5 months ago

If the line wasn't properly back filled with sand a rock in the back fill could crush it

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Plumber: Rick, Construction Supervisor replied 5 months ago

If you're sure the line is good to within a few feet of the meter I'd dig there.

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Customer reply replied 5 months ago
No other possible explanation for this issue? Seems odd that one day out of the blue this happens. The house is about 15 years old.
Customer reply replied 5 months ago
Great water pressure and no issues at all and then we go to brush our teeth before bed and the water peters out during the time the tap is running.
Plumber: Rick, Construction Supervisor replied 5 months ago

No other possibilities based on your description

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Customer reply replied 5 months ago
Just crazy!!
Plumber: Rick, Construction Supervisor replied 5 months ago

Sorry to be the bearer of bad news but that's what your description points to.
Do you have more questions?

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Customer reply replied 5 months ago
no, thank you
Plumber: Rick, Construction Supervisor replied 5 months ago

You're welcome.

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