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I have a kohler unit and it is showing error 5 on my dispay…

Customer Question
I have a kohler...

I have a kohler unit and it is showing error 5 on my dispay and shuts down

Contractor's Assistant: How old is the appliance? Have you gotten error messages before?

New but it was sitting in the garage for a year or more

Contractor's Assistant: Do you plan on doing the work yourself?

If I can yest yes

Contractor's Assistant: Anything else we should know to help you best?

A week ago I turn it on and steam showed up than I just turned it off. Now when I'm turning it on error 5 shows up

Submitted: 7 months ago.Category: Plumbing
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Answered in 13 hours by:
12/8/2017
Plumber: Brian Weeks, Plumber replied 7 months ago
Brian Weeks
Brian Weeks, Plumber
Category: Plumbing
Satisfied Customers: 84
Experience: Master Plumber
Verified
Hello my name is ***** ***** I can assist you. That error code has 4 different possible problems. 1st thing is too check and make sure the water in the tank is full. Can you please verify the tank is full?
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Customer reply replied 7 months ago
it it
Customer reply replied 7 months ago
Brian please tell me all four causes i dont want to pay almost 20$ for answers like it, tell me straight what might be wrong and what can be done to fix each problem i dont want to waist my money. thanks
Plumber: Brian Weeks, Plumber replied 7 months ago
Okay I checked with Kohler earlier today and was informed that if the tank is full you will need to call them for more support. I will send you the error code sheet so you can see what Kohler is saying. Please give just a minute to send
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Customer reply replied 7 months ago
I have all manual and the code sheet already
Plumber: Brian Weeks, Plumber replied 7 months ago
Please see attached link. Please don’t forget to leave 5 star feedback for my performance and which will give credit for the question. Thank you
https://www.us.kohler.com/onlinecatalog/pdf/1045789_5.pdf
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Plumber: Brian Weeks, Plumber replied 7 months ago
Okay then call Kohler will be able to help you from there and help with warranty of the unit.
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Plumber: Brian Weeks, Plumber replied 7 months ago
If you have anymore questions after talking to Kohler please let me know and I hope they will be able to help. Thank you
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