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I am having problems with my heater and no one here knows…

Customer Question
Hi, I am having...

Hi, I am having problems with my heater and no one here knows anything about them

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

A couple of weeks

Contractor's Assistant: Do you plan on doing the work yourself?

I might have to it looks like

Contractor's Assistant: Anything else we should know to help you best?

What is probably wrong with the heater, it lights when you first start it, then the fire goes out, I guess the gas gets cut off

Submitted: 7 months ago.Category: Plumbing
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Answered in 1 minute by:
12/4/2017
Plumber: Rick, Construction Supervisor replied 7 months ago
Rick
Rick, Construction Supervisor
Category: Plumbing
Satisfied Customers: 24,416
Experience: Licensed Master plumber with 40+ yrs. experience.
Verified

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. First I’ll need some more info so I have a more complete picture of your situation.

What's the brand and model number of your unit?

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Customer reply replied 7 months ago
Splendid
Fulltech 11SD
Customer reply replied 7 months ago
I live in Mexico, so I don't think calling will work
Plumber: Rick, Construction Supervisor replied 7 months ago

Never heard of this brand. Don't even know what it is. I'm going to open this up to my colleagues so one of them can help. Please don't respond (even to acknowledge this post)until you get a response from us. If you respond first it will only delay your answer.

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Plumber: Machinc, General Contractor replied 7 months ago
Machinc
Machinc, General Contractor
Category: Plumbing
Satisfied Customers: 1,033
Experience: Has written home improvement articles since 2008. Earned South Carolina Residential Builders License in 1991.
Verified
This is what the bad part looks like . They are often “generic” so brand does not matter
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Plumber: Machinc, General Contractor replied 7 months ago
https://www.environmental-expert.com/companies/keyword-thermocouple-sensor-16059/location-mexico#
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Plumber: Machinc, General Contractor replied 7 months ago
Should be a link to companies in Mexico but you can buy a thermocouple at a hardware store.
When they are bad they cut off the gas flow.
Make sure you cut off the gas before replacing . Pretty easy to replace or a lot of handy men know how. Brand does not matter . Just tell them it is probably the thermocouple
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Plumber: Machinc, General Contractor replied 7 months ago
Yours description of the problem is more often than not a bad thermocouple
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Customer reply replied 7 months ago
There is no thermocouple on this heater, it is a on-demand water heater, it has no pilot light.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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