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We have Moen Genta series with two handles. The water flow…

Customer Question
We have Moen Genta...

We have Moen Genta series with two handles. The water flow is very low--how can it be adjusted?

Contractor's Assistant: How long has this been going on? And how severe is the problem?

Since installation--both sinks have same issue.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Submitted: 7 months ago.Category: Plumbing
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Answered in 5 minutes by:
11/30/2017
Plumber: Rick, Construction Supervisor replied 7 months ago
Rick
Rick, Construction Supervisor
Category: Plumbing
Satisfied Customers: 24,383
Experience: Licensed Master plumber with 40+ yrs. experience.
Verified

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. First I’ll need some more info so I have a more complete picture of your situation. Have you tried cleaning out the aerator? Here's a parts blow up so you can locate it. It's not your typical aerator.

http://www.moen.com/shared/docs/exploded-parts-views/ws84760pt.pdf

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Customer reply replied 7 months ago
This is for a single handle - ours is two handle.
Plumber: Rick, Construction Supervisor replied 7 months ago

Same spout, same aerator. Here's the 2 handle version
http://www.moen.com/shared/docs/exploded-parts-views/84763pt.pdf

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Plumber: Rick, Construction Supervisor replied 7 months ago

If that doesn't work note the filter kit below the spout connection part # 187095. Try cleaning that filter

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Customer reply replied 7 months ago
How do I take it apart to get to filter?
Plumber: Rick, Construction Supervisor replied 7 months ago

Easiest way would be to disconnect the spout and pull the spout off the sink. You'll need the install toll show in the parts blowup

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Customer reply replied 7 months ago
Vague and useless response. This is clearly a rip-off trying to add additional charges. Will be reported to BBB.
Plumber: Rick, Construction Supervisor replied 7 months ago

If you don't know how to perform the steps indicated all you have to do is ask. Emotional and insulting responses aren't going to help. I don't know what charges you're talking about. I have no control over what the site does. I'm a user of this platform just like you not an employee of the site.

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Plumber: cole, Plumber replied 7 months ago
cole
cole, Plumber
Category: Plumbing
Satisfied Customers: 26
Experience: tech support, purchasing and sales at my family owned business.
Verified

Hi there, I'm Cole. Do you still need assistance. I would be glad to help if so...

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