Plumbing

Plumbing questions? Ask a plumber and get answers ASAP.

Ask an Expert,
Get an Answer ASAP!

I have a superstor ultra water indirect water heater model…

Customer Question
I have a superstor...

I have a superstor ultra water indirect water heater model #SSu-30 it is about 3 years old and seems to consistently not be heating our shower water sink gets luke warm but not hot and shower does not get warm at all

Contractor's Assistant: How long has this been going on? And how severe is the problem?

I bought the condo in late june has been consistent since i bought it previous owner had it serviced but didn't think they experienced the same issues i tried to take a shower this morning and tonight both were not freezing cold but cold

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

I don't believe so

Submitted: 8 months ago.Category: Plumbing
Show More
Show Less
Ask Your Own Plumbing Question
Answered in 28 minutes by:
10/3/2017
Plumber: Phil, Mechanical Engineer. replied 8 months ago
Phil
Phil, Mechanical Engineer.
Category: Plumbing
Satisfied Customers: 9,484
Experience: Retired mech. contractor, shop owner, 51 yrs experience.
Verified

Hello, if this behavior came on gradually and got worse in the last 6 months, it is about 90% likely that hard water scale has built up inside the units heat exchanger and that it needs to be flushed with white vinegar.

.

click here for a video,

.

Rate this answer please, after that we can continue for up to 3 days, with unlimited training and coaching as needed.

Use the 'finish and rate your expert link' it is near the top of your page, click on it.

I will hold the question open to you.

.

I am a retired mechanical engineer and HVAC/electrical/ refrigeration and boiler contractor ... 56 years in this business. Last 20 consulting for major firms nationally. 98.4% satisfaction rating on Just Answer.

.

Attach a close up. *exceedingly well focused photo of the wiring diagram glued to the inside of the blower access door … and I will mark it up with trouble shooting instructions, then follow up with step by step training and coaching until you have a solution. Use the 'add files' link next to your send button to get the photo to me.

.

The companies phone call offers are optional.

Ask Your Own Plumbing Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a plumberLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Phil Your Own Question
Phil
Phil
Phil, Mechanical Engineer.
Category: Plumbing
Satisfied Customers: 9,484
9,484 Satisfied Customers
Experience: Retired mech. contractor, shop owner, 51 yrs experience.

Phil is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Marc

Marc

Plumber

1,127 satisfied customers

Plumbing heating & home maintenance contractor

Jerry

Jerry

Plumber

784 satisfied customers

over 20 years residential plumbing experience.

Theplumber717

Theplumber717

Plumber, Hvac Tech

656 satisfied customers

Lic Plumbing contractor, 28/yrs res,com,repair,Universal HVAC Tech

Phil

Phil

Mechanical Engineer.

9,484 satisfied customers

Retired mech. contractor, shop owner, 51 yrs experience.

Mario

Mario

Master Plumber

604 satisfied customers

Master Plumber, Fire Sprinkler, and Jobbing Spec.

Bud

Bud

Plumber

538 satisfied customers

22 Years Field Experience - 17 Years Business Ownership - Residential or Light Commercial

Rick Mather

Rick Mather

Building Inspector

498 satisfied customers

Assistant Building Official, HVAC Tech

< Previous | Next >

Related Plumbing Questions
I have hot water on the showers and sinks all over the house
I have hot water on the showers and sinks all over the house ecept in a room farthest from the water heater. If I turn the knob to the hottest setting, water flow is almost nil down the shower but is … read more
canuck the pro
canuck the pro
257 satisfied customers
I have a water heater leak and wanted to know if heater is
I have a water heater leak and wanted to know if heater is shot, I have a pic of where I see leak… read more
WCohn
WCohn
Journeyman Plumber
Journeyman License
1,625 satisfied customers
I. have a rental property with 2 sinks, a tub and a toilet
I. have a rental property with 2 sinks, a tub and a toilet The sink drains and the tub are drying very slowly. Does this indicate a main line problem … read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
My water heater vapor sensor was replaced but I can't reset
My water heater vapor sensor was replaced but I can't reset it … read more
canuck the pro
canuck the pro
257 satisfied customers
My water heater is leaking from the top I think, I-cut the
My water heater is leaking from the top I think, I-cut the water supply , and it stopped not long after ? The first pic is on top where I think it is leaking from.… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I'm trying to reconnect my elbow with a slip joint and I
I'm trying to reconnect my elbow with a slip joint nut and I can't align them up. … read more
David Bowden
David Bowden
Owner
987 satisfied customers
Working on installing a sprinkler system and am having some
Working on installing a sprinkler system and am having some trouble calculating the available GPM. According to the water company, the PSI leading to our house is approx 80. We have a regulator before… read more
WCohn
WCohn
Journeyman Plumber
Journeyman License
1,625 satisfied customers
My lawn sprinklers are not working. Went to the side of the
My lawn sprinklers are not working. Went to the side of the house and found this pipe that is broken. Is attached to the pipe that feeds the water to the sprinklers. What is this pipe for how can I re… read more
WCohn
WCohn
Journeyman Plumber
Journeyman License
1,625 satisfied customers
We have a touch activated sink faucet that has stopped
We have a touch activated sink faucet that has stopped working. We have changed the batteries, but it now appears that water is not moving through it. The sensor light does come on, but no water flow … read more
canuck the pro
canuck the pro
257 satisfied customers
For about a year now, our single handle shower/tub faucet
For about a year now, our single handle shower/tub faucet will not supply any cold water except for a trickle. Had a plumber out, said there was nothing he could do. Please tell me how to fix it. … read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I have a 6' x 3'-8" Kohler tub with a bubbler bought several
I have a 6' x 3'-8" Kohler tub with a bubbler bought several years ago. The bubbler has stopped working. I have a 6' x 3'-8" Kohler tub with a bubbler. It is several years old. The bubbler has stopped… read more
WCohn
WCohn
Journeyman Plumber
Journeyman License
1,625 satisfied customers
Lim. Non. Limitedflow. Limitedflowafterreplacing shower
Limitedflowafterreplacing shower faucets. , any ideas … read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I have a vent stack pipe protruding from the edge of my roof
I have a vent stack pipe protruding from the edge of my roof (appears to be metal) ... its close enough to the edge of my roof that its preventing the installation of a "Sunsetter"-style motorized awn… read more
Matthew A
Matthew A
Owner Plumbing Company
Vocational, Technical or Trade School
46 satisfied customers
Renai hot water heater error code E 04? Manual suggest
Renai hot water heater error code E 04? Manual suggest replacing electronic control is this necessary? … read more
WCohn
WCohn
Journeyman Plumber
Journeyman License
1,625 satisfied customers
I have a Tempra 29 and am getting absolutely no hot water.
I have a Tempra 29 and am getting absolutely no hot water . What's your best guess ? … read more
canuck the pro
canuck the pro
257 satisfied customers
Trying to get my water hot. Today. Not severe but I would
No, I just don't know how to work the controls to have hot water in my hous… read more
Plumbers_Mate
Plumbers_Mate
General Manager
Vocational, Technical or Trade Scho
3 satisfied customers
I ran out of l.p. gas at my outside tank now its refilled my
I ran out of l.p. gas at my outside tank now its refilled my appliances all work except my rheem hot water heater I've tried to ignite it several times ,it lights but goes out in 5 seconds … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
In my bathroom, I have two sinks, one toilet, one bathtub.
Hi! In my bathroom, I have two sinks, one toilet, one bathtub. One sink and the bathtub seemed to be clogged with hair, so I used Liquid Plumber. When doing the hot water rinse, one drain started to l… read more
WCohn
WCohn
Journeyman Plumber
Journeyman License
1,625 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x