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This is a second opinion question: Can't get my toilet tank…

Customer Question
This is a second opinion...
This is a second opinion question:
Can't get my toilet tank to stop leaking after replacing valve.
Submitted: 8 months ago.Category: Plumbing
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Answered in 12 minutes by:
9/23/2017
Plumber: Rick, Construction Supervisor replied 8 months ago
Rick
Rick, Construction Supervisor
Category: Plumbing
Satisfied Customers: 24,034
Experience: Licensed Master plumber with 40+ yrs. experience.
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Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your

issue. First I’ll need some more info so I have a more complete picture of your situation. Where exactly is it leaking? into the bowl? on the floor? which valve did you replace? flush valve? fill valve?

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Customer reply replied 8 months ago
Thanks for taking the time to help, I replaced the water inlet vave. I originally used on that has the float on the plastic shaft, but didn't like the way that one worked, so I got another one, old style ballcock valve and it works great. Only problem is it has a very slow leak from where the supply line connects into the threaded bottom of the valve. There is water above the supply line nut so I am assuming that it is coming from the tank rather than the supply line hose fitting. I took it apart after initial install (because it was leaking), and made sure there wasn't any debris I had overlooked with the first install. Any suggestion would be helpfule, thanks Rick!
Plumber: Rick, Construction Supervisor replied 8 months ago

I'd replace the supply tube with a new braided supply

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Customer reply replied 8 months ago
did that, forgot to mention.
Plumber: Rick, Construction Supervisor replied 8 months ago

Did you try tightening the nut with a pair of pliers? We always go up to 1 turn beyond hand tight with pliers.

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Customer reply replied 8 months ago
I did on the upper nut that tightens to the tank, just hand tight on the supply line nut, since there is water abobe that I figured it was coming from the upper nut holding the valve in the tank.
Plumber: Rick, Construction Supervisor replied 8 months ago

The leak is at the tank? If so is the heavy rubber washer under the base of the fill valve inside the tank in good shape?

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Customer reply replied 8 months ago
Well it is brand new, except it was installed once, uninstalled and reinstalled. Other than that, brand new
Plumber: Rick, Construction Supervisor replied 8 months ago

Then if the inside of the tank is clean and the washer is good and the locknut is tight the only thing left is a flaw in the fill valve

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Customer reply replied 8 months ago
I'll pull it all apart, double check everything and get back to you when I am done, thanks
Plumber: Rick, Construction Supervisor replied 8 months ago

ok

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