How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rick Your Own Question
Rick, Construction Supervisor
Category: Plumbing
Satisfied Customers: 22008
Experience:  Licensed Master plumber with 40+ yrs. experience.
Type Your Plumbing Question Here...
Rick is online now
A new question is answered every 9 seconds

Plumber Toilette bowl in my home, first it was kind of

This answer was rated:

Toilette bowl in my home , first it was kind of moving when someone would seat, i noticed left bolt was lose. So i tightened it ... 5 days later we are back to square one..
Do i need to buy something? Like a kit!! Or what to do? Please advise

Welcome and thank you for your question. I will be the professional that will be assisting you.

Can you tell me your legal question?

Customer: replied 28 days ago.
It is not a legal question. It is for a plumber i need to fix toilet

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. If my initial response doesn’t answer your question then let me know and we can continue our conversation.

You need to pull the toilet off the floor and reset it. It's possible the flange that the bolts at the floor hook into is broken. You'll need closet bolts, and a wax ring. Here's a kit with both

Do you need further instructions?

Customer: replied 28 days ago.
Great thank you very much

You're welcome. Not clear if you're all set or need further instructions.

Customer: replied 28 days ago.
O guess i will take it out and figure it out on the way back in, I never done it before... if u got instructions i take them

First turn off the water supply to the toilet. Then disconnect the supply tube connected to the bottom of the tank. Next sponge or bail out the water in the tank and the bowl. Then back the nuts off the (closet) bolts at the floor, then lift the toilet off the floor and set it on its back so you can get to the bottom. Scrape the old wax off the bottom of the bowl and the flange at the floor. Then remove the old bolts and insert the new bolts centered in the slots in the flange. Next put the new wax on the bottom of the bowl. Make sure the bowl is dry and that the new wax ring adheres to the bowl. Then lift the bowl (some water might come out) and set it over the bolts. Tighten down the nuts with the plastic trim cap retainer down first and the metal washer on top. The nuts should be tight enough so the bowl doesn't move. Then reconnect the supply tube, turn the water on and flush it a couple times to be sure nothing leaks out at the floor.

Rick, Construction Supervisor
Category: Plumbing
Satisfied Customers: 22008
Experience: Licensed Master plumber with 40+ yrs. experience.
Rick and other Plumbing Specialists are ready to help you