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Rick, Construction Supervisor
Category: Plumbing
Satisfied Customers: 22046
Experience:  Licensed Master plumber with 40+ yrs. experience.
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We have the zoeller basement sentry 507. The alarm is going

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We have the zoeller basement sentry 507. The alarm is going off and I can't stop it even when disconnected from power. No pumps are running that I can tell...and we are in a dry spell so it hasn't been used much
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: 3 days
JA: Do you plan on doing the work yourself?
Customer: we do have a contractor that installed this so likely will go that route but I'd like it to be quiet :-)
JA: Anything else we should know to help you best?
Customer: NO...i disconnected it from the outlet and from the battery. Prior to this it had been alarming low battery but would not reset. The system has been in about one yer

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It sounds like you need a new battery. The alarm can't sound off (for long) if you disconnected both the battery and unplugged the unit.

Customer: replied 1 month ago.
Thanks. I ll make sure we are unplugged both ways...

You're welcome

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