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WCohn, Journeyman Plumber
Category: Plumbing
Satisfied Customers: 1925
Experience:  Journeyman Plumber/Estimator
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I have a Bradford hot water with a 6yr warrant but its out

Customer Question

Hi Marc i have a Bradford White hot water with a 6yr warrant but its out of datedue to being the 7th year, However i get the error code 5 flashes 3 pauses. The instructions stated it was the well sensor fault change it and still the same error comes on. Do I just need to replace the whole tank because water is luke warm.
JA: How old is the appliance? Have you gotten error messages before?
Customer: Brought it on 12/10/17 and just notice the code this week
JA: Do you plan on doing the work yourself?
Customer: I have a handyman thats will perform work
JA: Anything else we should know to help you best?
Customer: Only that the water is not getting hot and this unit was brought brand new
Submitted: 1 year ago.
Category: Plumbing
Expert:  WCohn replied 1 year ago.

My name is ***** ***** I look forward to helping you!

Expert:  WCohn replied 1 year ago.

It's a failed gas valve. The Honeywell valve needs to be replaced. I actually had to repair one for the exact same thing today at my 10:00 appt this morning

Expert:  WCohn replied 1 year ago.

Any questions? Or are you ready to leave me a 5 star rating