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Marc, Plumber
Category: Plumbing
Satisfied Customers: 1127
Experience:  Plumbing heating & home maintenance contractor
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My pilot light has gone out and the plumber (by phone) tells

Customer Question

My pilot light has gone out and the plumber (by phone) tells me that it doesn't have a pilot light. The water is just warm enough for me to have a reasonable shower but I KNOW that there is a pilot light. This is his second visit
JA: How long has this been going on? And how severe is the problem?
Customer: 2-3 months and winter is here!
JA: Do you plan on doing the work yourself?
Customer: No thanks! But I would like to know about the valves that I can off and on. Are they the two"tap" thingies on the external pipes? I'm happy to turn them off and on!
JA: Anything else we should know to help you best?
Customer: Don't think so.
Submitted: 2 months ago.
Category: Plumbing
Expert:  Rick replied 2 months ago.

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. First I’ll need some more info so I have a more complete picture of your situation.

What is the brand and model number of your unit?