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Ive change the gas contolorel and hot surface and termocople…

Customer Question
Ive change the gas...

Ive change the gas contolorel and hot surface and termocople together after I plug in the hot water tank it worked for two hours and after that it lokout and no work.

Contractor's Assistant: How long has this been going on? And how severe is the problem?

I pushed two botom thogeter and nothing happend

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Submitted: 11 months ago.Category: Plumbing
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Answered in 4 minutes by:
8/4/2017
Plumber: Mike R., Plumber replied 11 months ago
Mike R.
Mike R., Plumber
Category: Plumbing
Satisfied Customers: 3,137
Experience: 20 years of plumbing experience, including high end homes and service work.
Verified

Hi, I'm Mike and I have 20+ years of experience as a plumber. I'll be glad to assist you today.

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Plumber: Mike R., Plumber replied 11 months ago

Are you getting an error code?

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Customer reply replied 11 months ago
no
there are two light on
Plumber: Mike R., Plumber replied 11 months ago

Is the light flashing?

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Customer reply replied 11 months ago
I have pushed two buttom toghter but nothing happend
Plumber: Mike R., Plumber replied 11 months ago

No spark? Is the light flashing?

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Customer reply replied 11 months ago
this is power vent
Plumber: Mike R., Plumber replied 11 months ago

Ok, is the light flashing on the gas valve?

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Customer reply replied 11 months ago
the brand is Superflue
Customer reply replied 11 months ago
there are two lights on
Customer reply replied 11 months ago
I saw on you tub , he said push two bottom together and reset the valve. I did, but nothing happend
Plumber: Mike R., Plumber replied 11 months ago

The manual says that if the light is on then the ECO has tripped and the gas valve needs to be replaced. The gas valve does not have a reset.

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Plumber: Mike R., Plumber replied 11 months ago

Here it is on page 15 of the manual click here

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Customer reply replied 11 months ago
this is gasvalve operator
Customer reply replied 11 months ago
its brand new
Plumber: Mike R., Plumber replied 11 months ago

How new?

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Customer reply replied 11 months ago
I will send a photo to you if you want
Plumber: Mike R., Plumber replied 11 months ago

If it is new would it not be covered under the warranty?

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Customer reply replied 11 months ago
Ive changed it
Plumber: Mike R., Plumber replied 11 months ago

Changed what?

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Customer reply replied 11 months ago
Ive changed gasvalve operator
Customer reply replied 11 months ago
let me ill send a photo to you
Plumber: Mike R., Plumber replied 11 months ago

Alright. How old is the water heater?

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Customer reply replied 11 months ago
do you know this brand water heater ?
Plumber: Mike R., Plumber replied 11 months ago

I have not worked on that particular one, no.

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Plumber: Mike R., Plumber replied 11 months ago

I am happy to opt out and open to other experts if you like.

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Plumber: WCohn, Journeyman Plumber replied 11 months ago
WCohn
WCohn, Journeyman Plumber
Category: Plumbing
Satisfied Customers: 1,710
Experience: Journeyman Plumber/Estimator
Verified

Hello, my name is Wade. I can help you if you are still needing assistance

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