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Ive change the gas contolorel and hot surface and termocople…

Customer Question
Ive change the gas...

Ive change the gas contolorel and hot surface and termocople together after I plug in the hot water tank it worked for two hours and after that it lokout and no work.

Contractor's Assistant: How long has this been going on? And how severe is the problem?

I pushed two botom thogeter and nothing happend

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Submitted: 8 months ago.Category: Plumbing
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Answered in 4 minutes by:
8/4/2017
Plumber: Mike R., Plumber replied 8 months ago
Mike R.
Mike R., Plumber
Category: Plumbing
Satisfied Customers: 2,948
Experience: 20 years of plumbing experience, including high end homes and service work.
Verified

Hi, I'm Mike and I have 20+ years of experience as a plumber. I'll be glad to assist you today.

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Plumber: Mike R., Plumber replied 8 months ago

Are you getting an error code?

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Customer reply replied 8 months ago
no
there are two light on
Plumber: Mike R., Plumber replied 8 months ago

Is the light flashing?

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Customer reply replied 8 months ago
I have pushed two buttom toghter but nothing happend
Plumber: Mike R., Plumber replied 8 months ago

No spark? Is the light flashing?

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Customer reply replied 8 months ago
this is power vent
Plumber: Mike R., Plumber replied 8 months ago

Ok, is the light flashing on the gas valve?

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Customer reply replied 8 months ago
the brand is Superflue
Customer reply replied 8 months ago
there are two lights on
Customer reply replied 8 months ago
I saw on you tub , he said push two bottom together and reset the valve. I did, but nothing happend
Plumber: Mike R., Plumber replied 8 months ago

The manual says that if the light is on then the ECO has tripped and the gas valve needs to be replaced. The gas valve does not have a reset.

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Plumber: Mike R., Plumber replied 8 months ago

Here it is on page 15 of the manual click here

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Customer reply replied 8 months ago
this is gasvalve operator
Customer reply replied 8 months ago
its brand new
Plumber: Mike R., Plumber replied 8 months ago

How new?

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Customer reply replied 8 months ago
I will send a photo to you if you want
Plumber: Mike R., Plumber replied 8 months ago

If it is new would it not be covered under the warranty?

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Customer reply replied 8 months ago
Ive changed it
Plumber: Mike R., Plumber replied 8 months ago

Changed what?

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Customer reply replied 8 months ago
Ive changed gasvalve operator
Customer reply replied 8 months ago
let me ill send a photo to you
Plumber: Mike R., Plumber replied 8 months ago

Alright. How old is the water heater?

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Customer reply replied 8 months ago
do you know this brand water heater ?
Plumber: Mike R., Plumber replied 8 months ago

I have not worked on that particular one, no.

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Plumber: Mike R., Plumber replied 8 months ago

I am happy to opt out and open to other experts if you like.

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Plumber: WCohn, Journeyman Plumber replied 8 months ago
WCohn
WCohn, Journeyman Plumber
Category: Plumbing
Satisfied Customers: 1,516
Experience: Journeyman Plumber/Estimator
Verified

Hello, my name is Wade. I can help you if you are still needing assistance

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WCohn
WCohn
WCohn, Journeyman Plumber
Category: Plumbing
Satisfied Customers: 1,516
1,516 Satisfied Customers
Experience: Journeyman Plumber/Estimator

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