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Marc
Marc, Plumber
Category: Plumbing
Satisfied Customers: 1127
Experience:  Plumbing heating & home maintenance contractor
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My richmond water heater quit working while I was on

Customer Question

my richmond water heater quit working while I was on vacation. I followed the instructions to reignite the pilot and restart the operation but it did not help. The status light is blinking.
JA: How long has this been going on? And how severe is the problem?
Customer: I can't say when it quit; probably during the past week. It won't restart.
JA: Do you plan on doing the work yourself?
Customer: no, unless it is something simple.
JA: Anything else we should know to help you best?
Customer: No
Submitted: 2 months ago.
Category: Plumbing
Expert:  Rick replied 2 months ago.

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. First I’ll need some more info so I have a more complete picture of your situation.

What is the model number of your unit? It's on the rating tag on the front of the tank