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Marc
Marc, Plumber
Category: Plumbing
Satisfied Customers: 1127
Experience:  Plumbing heating & home maintenance contractor
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I am looking for a replacement Grundfos circulating pump to

Customer Question

I am looking for a replacement Grundfos circulating pump to suit a Rinnai Hotflo electric water heater. The Model SE200 and the year of manufacture 8/13/2008
JA: How long has this been going on? And how severe is the problem?
Customer: The pump is burnt out and needs replacement
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: No but every other company we have tried to get help has taken up to three days to get back to us. Very frustrating
Submitted: 2 months ago.
Category: Plumbing
Expert:  WCohn replied 2 months ago.

My name is ***** ***** I look forward to helping you!

Expert:  WCohn replied 2 months ago.

What's the current pump model number?

Customer: replied 2 months ago.
We don't know all information on the pump is burnt
Expert:  WCohn replied 2 months ago.

Can you upload a pic of the placard on the pump?

Customer: replied 2 months ago.
No we can't. We are in our 70s and just need help
Expert:  WCohn replied 2 months ago.

Okay. You can list ALL numbers on pump. Most but not all of their model numbers start with a. UP-??

Customer: replied 2 months ago.
Sorry we can't supply that No. as it is burnt off. We just want the model no of the pump to suit that particular system.
Expert:  WCohn replied 2 months ago.

Okay. It depends on head pressure. It is a physics problem. How long is the recirc Loop and what diameter is it.

Customer: replied 2 months ago.
We are not near the pump as it is for our neighbour. We will have to get back to you
Expert:  WCohn replied 2 months ago.

Ok.

Customer: replied 2 months ago.
We have found out from Rinnai that a replacement pump will be $500 but they wont give us the model no. Talk about a rip off.
Its bad enough you people charging for advise.
Expert:  WCohn replied 2 months ago.

You think it's bad enough we are charging for advice. How dare you!! I spent 4 years in school and countless hours in continuing education so I'd have the wealth of knowledge to help people out. Nothing is free. I have better stuff to do with my time that to help no nothing people for free. This isn't some government ran charity.