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My name is ***** ***** I look forward to helping you!
Pilot lights and stats lit?
Not to be insulting, but you followed the steps for lighting the pilot?
I'm just a plumber trying to help you. I can not say what is happening with the payment but I can continue to help you here
Okay with the cover removed do you see the black button with wires to it? Should be below and to the right of the gas valve
I'll see if the moderators can fix it
I'm here. Please be patient
The moderator like I said I'm just a plumber I specialize in water heaters I'm certified by Bradford white I can fix this for you however I need time