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Marc, Plumber
Category: Plumbing
Satisfied Customers: 1126
Experience:  Plumbing heating & home maintenance contractor
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Bradford water heater with honeywell control, no status

Customer Question

bradford white water heater with honeywell control, no status light shows, pilot will not light, gas is on or at least available
JA: How long has this been going on? And how severe is the problem?
Customer: just today, cold water in shower, was set to run at med temp on thermostate and it was not startign
JA: Do you plan on doing the work yourself?
Customer: depends on problem
JA: Anything else we should know to help you best?
Customer: not that I can think of
Submitted: 9 days ago.
Category: Plumbing
Expert:  WCohn replied 9 days ago.

My name is ***** ***** I look forward to helping you!

Expert:  WCohn replied 9 days ago.

Pilot lights and stats lit?

Customer: replied 9 days ago.
no, does not light the status light is not lighting or giving signals per the trouble shooting guide
Expert:  WCohn replied 9 days ago.

Not to be insulting, but you followed the steps for lighting the pilot?

Customer: replied 9 days ago.
how can you not have my payment info when I provided it less than a minute ago? this sounds suspicious
Customer: replied 9 days ago.
i did follow the steps, removed the sheild so could make sure it was not a dirty viewing window.
Expert:  WCohn replied 9 days ago.

I'm just a plumber trying to help you. I can not say what is happening with the payment but I can continue to help you here

Expert:  WCohn replied 9 days ago.

Okay with the cover removed do you see the black button with wires to it? Should be below and to the right of the gas valve

Customer: replied 9 days ago.
where is the phone call, my card has been charged for the call
Expert:  WCohn replied 9 days ago.

I'll see if the moderators can fix it

Customer: replied 9 days ago.
no I dont see that, you want me to take off the internal cover again as well? is it inside the fire box
Customer: replied 9 days ago.
well I am paying for a phone call as the site offered and am charged for it and no call... sorry I am not sure you are even there?
Expert:  WCohn replied 9 days ago.

I'm here. Please be patient

Expert:  WCohn replied 9 days ago.

The moderator like I said I'm just a plumber I specialize in water heaters I'm certified by Bradford white I can fix this for you however I need time