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I am master plumber in New Jersey I have a problem with a

new American standard cadet toilet...
I am master plumber in New Jersey I have a problem with a new American standard cadet toilet that slowly looses the water seal in the bowl within 5 days there is no leak from the toilet this toilet is on the second floor the is no other toilet installed back to back and it drains directly into the main stack I looked down the stack from the roof and the vent is clear and I can see the discharge when the toilet is flushed there is a toilet on the fist floor also the May have the same problem but the customer is not sure because the first floor toilet gets more use than the second floor American Standard did not have any good answer to this problem by the way all fixtures in the house are draining normally there are no stoppages can you help with this problem thank you Paul Klink
JA: Have you talked to a construction professional about the floor?
Customer: Pearl Wilson are you replying to my question? Paul Klink
JA: No. I'm the Plumber's Assistant. Do you plan on doing the work yourself?
Customer: Who can answer my problem? Thank you Paul Klink
JA: Anything else we should know to help you best?
Customer: What else do you want to know? Paul Klink
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Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 22 minutes by:
7/8/2017
Phil
Phil, Mechanical Engineer.
Category: Plumbing
Satisfied Customers: 8,890
Experience: Retired mech. contractor, shop owner, 51 yrs experience.
Verified

Hello, water will evaporate from the bowl over 5 days in most cases, sooner if there are pets drinking water from the toilet... is that a possibility here?

You can do a test, dip a few cups of water from the bowl from that toilet and a few others tell me if any of the good ones, or this bad one refill automatically. If not, evaporation is the most likely cause of the problem

.

I am a retired mechanical engineer and mechanical/ electrical/ refrigeration and boiler contractor ... with 56 years in this business.

I will go in depth with you, and up to a 6 hour time limit.

.

All I ask is please select the ***RATING LINK*** at the top of your page before leaving, that is the only way I am credited through the site.

Rating does not affect your charges nor ability to refund if not satisfied.

.

If you can agree to that, lets continue by all means.

Phil
Phil, Mechanical Engineer.
Category: Plumbing
Satisfied Customers: 8,890
Experience: Retired mech. contractor, shop owner, 51 yrs experience.
Verified
Phil and 87 other Plumbing Specialists are ready to help you
Ask your own question now
Customer reply replied 5 months ago
This is a new toilet and the customer does not have any pets
Ask Phil Your Own Question
Phil
Phil
Phil, Mechanical Engineer.
Category: Plumbing
Satisfied Customers: 8,890
8,890 Satisfied Customers
Experience: Retired mech. contractor, shop owner, 51 yrs experience.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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