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My hot water heater will not turn on when the water gets

Customer Question
colder. The pilot is on. JA...
My hot water heater will not turn on when the water gets colder. The pilot is on.
JA: How long has this been going on? And how severe is the problem?
Customer: The past hour.
JA: Do you plan on doing the work yourself?
Customer: Hopefully
JA: Anything else we should know to help you best?
Customer: The flame stays on if I turn it up to the highest setting.
Submitted: 6 months ago.Category: Plumbing
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Answered in 6 hours by:
5/10/2017
Plumber: James I, Plumber replied 6 months ago
James I
James I, Plumber
Category: Plumbing
Satisfied Customers: 114
Experience: Director at Secure ITC Soltuions
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