How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask NCCPrime Your Own Question
NCCPrime
NCCPrime,
Category: Plumbing
Satisfied Customers: 68
Experience:  President at NCC Prime Construction Inc.
89387220
Type Your Plumbing Question Here...
NCCPrime is online now
A new question is answered every 9 seconds

My water heater stops working and a error code appears on

Customer Question

my water heater stops working and a error code appears on the screen "E04"
JA: Have you checked for the code in the manual?
Customer: yes it says upper element circuit failure
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: does that mean i have to replace the element or the thermostat
Submitted: 7 months ago.
Category: Plumbing
Expert:  NCCPrime replied 7 months ago.

Hello and welcome to the service. I will be more than happy to try my best to assist you with your water heater.

Expert:  NCCPrime replied 7 months ago.

You can try the following steps if you planning to do it yourself.

Switch the two house circuit breakers dedicated for the water heater to OFF. Remove the control panel to access the upper heating element. Disconnect the upper heating element and measure across the element terminals for ohm resistance. Using a multi-meter, check the wires at the element and electronic thermostat for damage. The heating element should measure 5-25 ohms of resistance. Drain the water heater and then replace the heating element if it's defective. If this error condition continues, replace the electronic thermostat. Refill the water heater before you flip the house circuit breakers ON and restoring power.

Expert:  NCCPrime replied 7 months ago.

Please let me know how it worked and if you have more questions. Also, I would appreciate your feedback by rating my service and accepting my answer. Best of luck

Expert:  NCCPrime replied 7 months ago.

That error message it is related to upper element

Expert:  NCCPrime replied 7 months ago.

Hello how are you? I am checking in to see if its anything else I can assist you with and also I would appreciate your feedback by accepting my answer and rating my service. This is how we get paid for our help and time. Thanks