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Marc, Plumber
Category: Plumbing
Satisfied Customers: 1126
Experience:  Plumbing heating & home maintenance contractor
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My Kenmore gas water heater is not getting hot water, the

Customer Question

my Kenmore gas water heater is not getting hot water, the pilot went out and I relighted it but don't know how long it takes to reheat. It has been 8hrs since I
JA: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?
Customer: have booklet and bought Oct 9, 2013
JA: Do you plan on doing the work yourself?
Customer: heavens no! i'm 75 and need your help
JA: Anything else we should know to help you best?
Customer: the windstorm several days ago might have blown pilot out but water was still warm when I noticed and had neighbor put pilot back on
Submitted: 7 months ago.
Category: Plumbing
Expert:  Rick replied 7 months ago.

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. First I’ll need some more info so I have a more complete picture of you situation.

8 hours is too long for it to heat up. Did you turn the knob on the gas valve back to ON after you lit the pilot?