How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Marc Your Own Question
Marc, Plumber
Category: Plumbing
Satisfied Customers: 1126
Experience:  Plumbing heating & home maintenance contractor
Type Your Plumbing Question Here...
Marc is online now
A new question is answered every 9 seconds

I have a Kohler 4493 two piece toilet. The tank will not

Customer Question

I have a Kohler 4493 two piece toilet. The tank will not fill. Appears the seal on the canister valve assembly is rotted. Do I need to replace the entire assembly, or is it possible to just replace the seal? Also, as it is a discontinued toilet, is there a simpler flapper that can replace the current assembly?
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: It's been running for ages!
JA: Do you plan on doing the work yourself?
Customer: Yes.
JA: Anything else we should know to help you best?
Customer: I don't think so...
Submitted: 8 months ago.
Category: Plumbing
Expert:  WCohn replied 8 months ago.

Hello my name is ***** ***** I look forward to helping you!

Can you upload a picture of the inside of the tank?

Expert:  WCohn replied 8 months ago.

It's just as easy to rebuild the entire tank. I can upload a link to a rebuild kit if you like.

Related Plumbing Questions