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Marc, Plumber
Category: Plumbing
Satisfied Customers: 1127
Experience:  Plumbing heating & home maintenance contractor
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Sorry its a question for an AO commercial water heater. It

Customer Question

sorry its a question for an AO smith commercial water heater.
JA: How long has this been going on? And how severe is the problem?
Customer: It just started about a week ago. It is an AO Smith BTL 199. No codes come up at all. The problem is the pilot tries to light for about 5 seconds and then it shuts down.
JA: Do you plan on doing the work yourself?
Customer: I can have one of my techs do the work. It is only about one year old. I know that we aren't AO Smith service techs but the customer has asked us to look at the issue.
JA: Anything else we should know to help you best?
Customer: Not that I can think of as it was working fine up until about a week ago
Submitted: 10 months ago.
Category: Plumbing
Expert:  Appliance Guru replied 10 months ago.

Hello, one minute while I get some information together.

Expert:  Appliance Guru replied 10 months ago.

OK does it actually light with a flame?