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Rick
Rick, Construction Supervisor
Category: Plumbing
Satisfied Customers: 21799
Experience:  Licensed Master plumber with 40+ yrs. experience.
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My water heater isn't get hot. Any suggestions? I unplugged

Customer Question

My water heater isn't get hot. Any suggestions? I unplugged it but it won't ignite. Wants too but doesn't. The fan is running.
JA: How long has this been going on? And how severe is the problem?
Customer: I have no hot water. Just got back from clvacation
JA: Do you plan on doing the work yourself?
Customer: Vacation
JA: Anything else we should know to help you best?
Customer: Yes. I hope
Submitted: 1 year ago.
Category: Plumbing
Customer: replied 1 year ago.
These lights are on
Customer: replied 1 year ago.
Model info
Expert:  Rick replied 1 year ago.

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. First I’ll need some more info so I have a more complete picture of you situation.

This is a generic ignition failure error. Does the burner fire up then go out or does it not fire at all?

Customer: replied 1 year ago.
The burner turns orange for 5 seconds and shuts off
Expert:  Rick replied 1 year ago.

Ok, so the igniter is coming on but the burner doesn't fire up?

Customer: replied 1 year ago.
Then the fan shuts off
Customer: replied 1 year ago.
That's correct
Expert:  Rick replied 1 year ago.

Ok, then either the main burner orifice is clogged or the supply tube to the burner is blocked or kinked or you have a defective gas valve. I'm assuming you are certain there is gas to the unit.

Customer: replied 1 year ago.
I assume the gas is ok. So what should I do.
Expert:  Rick replied 1 year ago.

You need to first make sure you have gas to the unit. If you have other gas appliances and they work OK then you can assume you have gas to the unit if the gas cock at the unit isn't turned off. Then the next thing to do is to vacuum out the inside of the burner chamber paying close attention to under the burner. If that doesn't work then you'll have to pull the burner out and make sure the tubing to the burner is open and the burner is clean. If none of those work then you probably need to replace the gas valve but if this unit is more than 8 years old it's probably not cost effective to replace it since it's at the end of its expected life and could leak at any time.

Customer: replied 1 year ago.
Hello?
Customer: replied 1 year ago.
Ok
Expert:  Rick replied 1 year ago.

I don't get your last post. I posted a long response

Expert:  Rick replied 1 year ago.

Do you have any more questions?