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WCohn
WCohn, Journeyman Plumber
Category: Plumbing
Satisfied Customers: 1062
Experience:  Journeyman Plumber/Estimator
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Single handle adaper kit will not turn water off. Seems

Customer Question

Single handle adaper kit will not turn water off. Seems loose?
Submitted: 1 year ago.
Category: Plumbing
Expert:  Rick replied 1 year ago.

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. First I’ll need some more info so I have a more complete picture of you situation.

I need to know the brand and model number of what you're referring to

Customer: replied 1 year ago.
Moen single handle kitchen faucet adapter will not turn off water
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Rick replied 1 year ago.

I still need the model number of the faucet. There is an additional charge for a phone call

Customer: replied 1 year ago.
Ok where is it?
Customer: replied 1 year ago.
Faucet came with house
Expert:  Rick replied 1 year ago.

It's not on the faucet. Did you buy it? It should be on the invoice. Or a picture might help. You can post a picture here by clicking on ADD FILES next to the SEND button

Customer: replied 1 year ago.
Expert:  Rick replied 1 year ago.

I'm going to open this up to my colleagues so one of them can help. Please don't respond (even to acknowledge this post)until you get a response from us. If you respond first it will only delay your answer.

Expert:  WCohn replied 1 year ago.

Hello, my name is ***** ***** I can help you!

Customer: replied 1 year ago.
Cool
Expert:  WCohn replied 1 year ago.

Okay, does it slow down water flow but not stop it?

Customer: replied 1 year ago.
It does not slow it down. The piece that goes under the handle seems loose. And we can turn it on but it does not push down effectively to turn off.
Expert:  WCohn replied 1 year ago.

Is this a recent issue?

Customer: replied 1 year ago.
Faucet came off last night got the adapter kit and it wont work properly.
Expert:  WCohn replied 1 year ago.

Did your kit come with these two pieces?

Customer: replied 1 year ago.
No I do not think so
Expert:  WCohn replied 1 year ago.

Then you have the wrong kit!

Customer: replied 1 year ago.
Ohh let me check one last time
Expert:  WCohn replied 1 year ago.

What was you kit's moen part number?

Customer: replied 1 year ago.
Let me see . Moen 1225 handle adapter 179104
Customer: replied 1 year ago.
I think it did now that I break it down.
Expert:  WCohn replied 1 year ago.

That's the right number see HERE

Customer: replied 1 year ago.
Ok so the kit I got is wrong and the one you attached is correct?
Expert:  WCohn replied 1 year ago.

No, if you have a 179104 its right, but those parts should be in it

Expert:  WCohn replied 1 year ago.

The picture I posted is of a 179104

Customer: replied 1 year ago.
they are there. Is there a trick to the final handle placement with the screw?
Expert:  WCohn replied 1 year ago.

Can you take a pic of it without the handle?

Customer: replied 1 year ago.
Ok got to put it back on . Soon
Expert:  WCohn replied 1 year ago.

I want to see it WITHOUT the handle

Customer: replied 1 year ago.
This is with up to piece 8 . I will have to keep goung to get it to piece 3 or 2
Expert:  WCohn replied 1 year ago.

Okay that's far enough!

Expert:  WCohn replied 1 year ago.

Did you see the pieces I identified?

Expert:  WCohn replied 1 year ago.

I have to leave for a doctor's appointment. Can we just do a quick phone call?

Customer: replied 1 year ago.
I think these are them
Customer: replied 1 year ago.
I am late too. Did not expect this to take so long. Text back when ready. I will use vice grips
Expert:  WCohn replied 1 year ago.

YEES!!!

Expert:  WCohn replied 1 year ago.

metal ring goes first!!

Expert:  WCohn replied 1 year ago.

metal ring goes first