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Do you mean "move" or "remove"?
Does the solenoid make any noise? Ussually you will hear it "click" of a faint electric hum. Next up, do you have any electrical test equipment? Without it, this is really all acedemic.
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I believe this is a system where the location of the solenoid is very crucial. Let me take a look. Please let me know you are still needing help.
Hold on please
Is the metal parts of the faucet body making contact with the sink?
Here as well
Are you just tapping it? And are you touching it bare handed? This things have had inadvertent grounding issues. The battery pack needs to be laying flat on the bottom of the cabinet.
Try moving it with something like a towel wrapped around your hand. Just a test
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