How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask WCohn Your Own Question
WCohn
WCohn, Journeyman Plumber
Category: Plumbing
Satisfied Customers: 1125
Experience:  Journeyman Plumber/Estimator
6211579
Type Your Plumbing Question Here...
WCohn is online now
A new question is answered every 9 seconds

I have a Toto G500 washlet integrated toilet that keeps

Customer Question

I have a Toto G500 washlet integrated toilet that keeps running. I can't figure out how to stop it other than shutting the water supply off.
Submitted: 1 year ago.
Category: Plumbing
Expert:  WCohn replied 1 year ago.

Hello, my name is ***** ***** I look forward to helping you.

where does water continue to run from?

Customer: replied 1 year ago.
It's running out the bottom opening in the toilet bowel
Expert:  WCohn replied 1 year ago.

Okay so its not the Bidet part that is running?

Expert:  WCohn replied 1 year ago.

How old is the unit?

Customer: replied 1 year ago.
It's about a year old
Expert:  WCohn replied 1 year ago.

First thing, parts are only available through Toto and it comes with a 1 year warranty. I suggest you call them first and make a claim. They are very good at taking care of the issue if you are still under warranty. Secondly can you send a picture of the source of the running water?