How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask WCohn Your Own Question
WCohn
WCohn, Journeyman Plumber
Category: Plumbing
Satisfied Customers: 1062
Experience:  Journeyman Plumber/Estimator
6211579
Type Your Plumbing Question Here...
WCohn is online now
A new question is answered every 9 seconds

I have a Toto toilet model neorest600. When plugged in power

Customer Question

I have a Toto toilet model neorest600. When plugged in power doesn't work and the water won't stop leaking from around the wand that comes out
Submitted: 1 year ago.
Category: Plumbing
Expert:  WCohn replied 1 year ago.
Hello my name is ***** ***** I look forward to helping you
Customer: replied 1 year ago.
Thanks wade
Expert:  WCohn replied 1 year ago.

We've had this issue with several Toto washlets ourselves. Every one of them was due to a electronics issue. It's important if you are under warranty to can't act TOTO first before doing anything else.

Customer: replied 1 year ago.
Not under warranty
Expert:  WCohn replied 1 year ago.

You have the option of trying to fix it (parts are not cheap) if we can narrow down the problem or replace it. We ended up selling mor BIOBIDET brand units. They are far less expensive and have lasted longer.

Expert:  WCohn replied 1 year ago.

The hard part is determining what's wrong. If it isn't electronic.

Expert:  WCohn replied 1 year ago.

I'm headed into a meeting for most the morning if you want to move forward with troubleshooting I can help you after that

Customer: replied 1 year ago.
Called toto and they said I have to send the unit into them
Expert:  WCohn replied 1 year ago.

As I expected. Good luck with it. Their customer service has been seller. If you're satisfied with my help today I'd appreciate a positive rating. Thank you so much for using just answer

Expert:  WCohn replied 1 year ago.

Are you still needing assistance?

Expert:  WCohn replied 1 year ago.

Everything turn out ok?

Related Plumbing Questions